Product Operations Lead

About Snorkel

At Snorkel, we believe meaningful AI doesn't start with the model, it starts with the data.

We're on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant : the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world's largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before.

About the Role

We are seeking a founding member of the Product Operations function to join Snorkel's Data-as-a-Service (DaaS) team. This role will sit at the critical intersection of Product, Engineering, Delivery, Sales, and our Expert Contributor network, ensuring customer needs and product strategy remain tightly connected.

As the first hire in Product Operations, you will build the playbook for how Snorkel integrates user feedback into product roadmap decisions, ensures seamless product rollouts, and enables our customer-facing teams and contributors to adopt and excel with new features. You will also act as a strategic advisor to product leadership, shaping roadmap prioritization and influencing R&D investment decisions.

What You'll Do

• Act as the bridge between Product, Engineering, and customer-facing teams, ensuring user needs and product priorities stay in sync.
• Lead product program management—driving planning, launch, and rollout of new features with strong alignment between customers, contributors, and product.
• Partner with Enablement to equip Technical Delivery Managers, Production Managers, Sales, and Expert Contributors with the tools and training to adopt and succeed with Snorkel's products.
• Build and manage a Voice of the Customer program, consolidating feedback across all channels and surfacing insights to inform roadmap and R&D investment decisions.
• Serve as a strategic advisor to Product leadership, influencing roadmap prioritization and long-term product strategy with data-driven insights and customer context.

What You'll Bring

Pay Transparency Notice : Depending on your work location, the target annual salary for this position can range from $150,000-$240,000. Snorkel also includes benefits (including medical, dental, vision and 401(k)).

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

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