Bilingual Sales Support Specialist

Job Description

YOUR OPPORTUNITY

We have an exciting opportunity for a Sales Support Specialist in our Merriam, KS office The Sales Support Specialist is responsible for being a key team player within Seaboard Foods and Daily’s Premium Meats sales team providing superior service to our customers. The role is responsible for support on sales administrative functions along with customer complaints, OS&D issues, customer EDI, order entry, sample fulfillment tasks, and other daily customer service tasks to insure a smooth operation. There will be a major focus on training and developing individuals in this role into future sales representatives.

ABOUT US

At Seaboard Foods, we create the most sought-after pork. A top U.S. pork producer/processor and leading exporter to 30+ countries, we are committed to bringing excellence to the table, seeking a better way to produce wholesome pork and connect every step between our farms and family tables. More than 5,400 employees in five states work on our farms, feed mills, and processing plant to produce Prairie Fresh® pork, ensuring the well-being of our animals, the environment, our employees, and the communities we call home. We are a Fortune 500 employer, recently nominated by the Business Journal as one of the “Best Places to Work”, representing our dynamic culture, where our employees can contribute and understand why they matter.

RESPONSIBILITIES Customer Service – Provides a quality service to customers by processing complaints, dealing with complex queries and/or investigating and resolving customer problems with FSQA and Plant Ops.

• Administrative functions such as order and sample order entry, distribution of reports, invoice auditing, and other duties as assigned.
• Place weekly intercompany orders.
• Coordinate all OS&D and returned loads to the plants as they arrive.
• Communicate with track and trace team and distribute status reports to customers and internal sales teams on late trucks.
• Schedule and route trucks
• Work closely with shipping departments to manage shortages, overages, add-ons, and substitutions.
• Provide status updates to customers and sales.
• Data Collection – Uses a variety of computer applications such as Microsoft office. Responsible for gathering and summarizing data reports.
• Operational Compliance – Develop working knowledge of the organizations FSQA policies and procedures and of regulatory codes and conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

CORE COMPETENCIES FOR SUCCESS IN ALL ROLES: instills trust, communicates effectively, action-oriented, ensures accountability, and drives results.

QUALIFICATIONS

Required:

• Bilingual in English/Spanish in both speaking and writing is required
• 3+ years’ experience in customer service, sales, claims, or finance/accounting required.
• Proficient with Microsoft office Excel and PowerPoint required.

Preferred:

• Bachelor’s degree in business or finance preferred.
• Food manufacturing industry experience preferred.

SCHEDULE

• Monday-Friday 8:00AM-5:00PM (hours can change based off business needs)

WORK ENVIRONMENT

The physical and work demands listed here represent those an employee should possess to successfully perform the job's essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to move around the facility.
• The employee must regularly lift and move up to 25 pounds , and occasionally lift and move up to 50 pounds .
• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
• Primarily an office environment with some need to work in the field.
• While performing the duties of this job, the employee occasionally works near moving mechanical parts; and in outside weather conditions and is occasionally exposed to fumes or airborne particles and vibration.
• The noise level in the work environment is dependent on which environment you are in
• The hours and days of work are established by departmental needs and at the discretion of management. After-hours, weekends, and overnight travel as requested.

WHY SEABOARD FOODS?

• Medical, vision & dental benefits upon hire
• 401K with company match
• Paid Time Off & Company Holidays
• Wellness Program
• Tuition reimbursement
• Employee pork purchase program

For a complete list of our benefits please visit our career site: