FLEX Problem Manager

Description

This is a temporary position.

Job Summary

TheProblem Manager ITSM is part of the Technology Experience Center chartered with supporting our organizational mission to create exceptional experiences. At Marriott we are transforming the way we manage technology; this positionplays a pivotal role in driving service stability operational excellence and continuous improvement across the enterprise.

This role oversees the full lifecycle of IT problemsfrom identification and investigation to documentation and resolution. By leading structured root cause analysis and coordinating cross-functional teams the Problem Manager ensures that recurring issues are addressed effectively and permanently. The position is instrumental in fostering a root cause-driven culture in partnership with ITSM Practice Owners Service Desk Leaders SRE teams and product owners across theenterprise.

Candidate Profile

Education and Experience

Required :

• Undergraduate degree or equivalent experience / certifications.
• 5 years of experience inITIL-based service operations.
• Experience with ServiceNow or similar ITSM platforms.
• Proven ability to collaborate with cross-functional teams andresolvecomplex issues.
• Stronganalytical communication and documentation skills

Preferred Skills and Expertise

Core Work Activities :

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full-Time

Department / Functional Area : Administration

Experience : years

Vacancy : 1