Airport Lounge Supervisor

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Airport Lounge Supervisor

Pay : $20.00-$22.00 per hour

Shift Timings : 4 : 00 AM-12 : 00 PM; 12 : 30 PM-8 : 30 PM

Job Summary

The role of the Airport Lounge Supervisor is a hands-on leader, focused on executing policies, procedures, and brand standards to achieve guest satisfaction through coordinating administrative and operational activities of assigned team members at The Club lounge located inside the Grand Rapids Gerald R. Ford International Airport. They will be responsible for overseeing all  employees during their shift. In addition, the Supervisor will have proficient knowledge in all lounge positions and champion hospitality service.

Basic Skills

Guest Experience- Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of guest experience. While accurately answering inquiries from guests.

Hospitality Focus – focus on guest satisfaction and providing memorable experiences. generous, friendly, and warm spirited.

Leadership – lead by example, take control and provide employees with clear guidance and direction.

Multi-Tasking – ability to manage multiple responsibilities at once by focusing on one task while keeping track others.

Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension – Understanding written sentences and paragraphs in work related documents.

Speaking – Talking to others to convey information effectively.

Writing – Communicating effectively in writing as appropriate for the needs of the audience.

Conflict Resolution – Deescalate situations in a professional and courteous manner.

Problem Solving – develop solutions to remove obstacles to problems that may arise

Primary Job Duties

Oversee shifts, hold pre-shift huddles, and complete shift notes

Meet guest needs through communication and courteous guest service skills

Ensuring that guests are satisfied with their experience at the lounge through regular interactions with guests

Responsible for coordination of assigned team members in accordance with the Company’s policies and applicable laws

Direct the activities of up to 30 team members at any given time

Assign duties to staff and follow up for completion

Coach and train staff

Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information

Remain calm and alert, especially during emergency situations and / or heavy lounge activity, serving as a role model for the staff and other lounge employees

Supervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding lounge policies or services provided

Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service

Assist managers with the interviewing and hiring process of new hourly staff

Coordinate with lounge managers to resolve service issues requested by the guests

Monitor number of alcoholic beverages served to passengers and alert management to potential problems

Maintain a thorough knowledge of all required regulatory agency requirements

Maintain current state approved Responsible Alcohol Management certification and / or Food Handlers / Managers Permit, if applicable

Possessing basic working knowledge of alcoholic beverages

Perform administrative tasks as required

Comply and ensure your team follows all TSA and local airport authority regulations

Other duties as assigned

Minimum Acceptable Qualifications :

Previous guest service or hospitality experience and / or training

Demonstrates management and leadership skills

Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner

Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members of the Company

Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences

Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment

Be able to stand during entire scheduled shift

Ability to handle the stress of a face-paced work shift up to ten (10) hours

Requires the ability to lift and / or move up to 40 pounds

Requires the ability to walk, bend, twist, and stand to perform normal job functions

Report on work on a regular and timely basis

Able to work rotating shifts including weekends and holidays

Must be able to pass and obtain security background check and clearance to work in airport environment

Benefits :

Medical Insurance (Health, Dental, Vision)

Disability Insurance

Vacation and PTO

401K Plan with generous Company Matching

Employee Assistance Program (EAP)

Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

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