Implementation Electronic Interface Specialist

Implementation Electronic Interface Specialist

Base pay range : $66,640.00 / yr - $83,300.00 / yr

Responsibilities And Requirements

The Implementation Electronic Interface Specialist will have the competency within the implementation organization to develop the necessary capabilities that enable our organization to capitalize on our opportunity and reach our aspirational goals to be the solution for total absence and supplemental employee benefits. The CDIS will be engaged in the support of Large Case Implementations, their customers and / or vendor resources in the review, tracking and discussions around the FMLA / LOA History / Takeover, Disability & Paid Family History / Takeover, EOI and Eligibility Data File support management. They will focus on the process of data transfer that are managed either internally by the client or by other vendor carriers in coordination with our internal IT business partners. They will support client on-boarding migration activities ranging from 100 – 100,000+ eligible lives. The CDIS will be responsible to successfully track and support the management and audit process to ensure the accuracy of the migrated data. They will act as SME's and liaisons between internal and external IT teams in review of data transfer portal and requirements.

• Engaging with Large Case Implementation Manager in a pre-meeting to go over all submission documents and relevant information about the client.
• Engage in Customer / Vendor meetings with the support of the implementation manager, client and / or broker to review, resolve any concerns and / or open questions during ongoing file transfer testing.
• Maintain current tracking of all assigned clients and statuses for reporting purposes (these reports will be provided to senior management).
• Follow up with Implementation Manager / Broker / Client on the submission of files in a timely manner and manage expectations if files are delayed.
• Work with internal IT business partners and business units on converted files to ensure accuracy in conversion.
• Advise implementation / account management / operations of any outstanding issues or questions and provide an action plan to resolve.
• Coordinate questions and "kick outs" with the implementation team, account management, Operations and IT Management to be resolved.
• Support, maintain and audit final numbers for the full migration to support business and billing.
• Support the development, maintenance, and upkeep of SOPs regarding different vendor migrations, including metrics and common concerns.
• Maintain and strengthen internal and external business partner relationships.

Performance

Customer Service

Generates Creative Ideas And Solutions

Problem Solving / Decision Making

Technical Achievement

Communication / Relationship Skills

Supports Company / Department Initiatives

Required Knowledge, Skills, Abilities And / or Related Experience

Ability to Travel

Up to 10%

Location and Compensation

The expected hiring range for this position is $66,640.00 - $83,300.00 annually for work performed in the primary location (Schaumburg, IL). Base pay ranges may be modified in the future and depend on location, skills, experience, and market conditions. Work location may be flexible if approved by the Company.

What We Offer

Reliance Matrix offers a competitive pay package and a range of benefits to support team members' financial, physical, and mental wellbeing.

Our Benefits

EEO Statement

Reliance Matrix is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification protected by federal or state law. Your opportunity for employment depends solely on your qualifications.

Seniority level

Entry level

Employment type

Full-time

Job function

J-18808-Ljbffr