Collections Supervisor - Covered Care

Collections Supervisor - Covered Care

Collections Supervisor Las Vegas, CA | On-site ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Supervise, coach, counsel, participate in hiring and firing staff.
• Monitor collection calls for accuracy, FDCPA compliance, and successful collection call.
• Apply and enforce company and department policies in conjunction with dept manager.
• Produce collection / production for Supervisor / Management Review
• Successfully train subordinates.
• Responsible for the professional advancement and improvement.
• Handle escalated customer / subordinate complaints
• Monitor and service 90 day / FPD buckets as needed.
• Directly assist dept manager in defusing any complaint or customer / debtor concerns
• Miscellaneous duties as assigned
• Extensive FDCPA knowledge and application of its rules and regulations
• Supervisory / Team lead experience
• Ability to motivate staff to work as a team
• Ability to simultaneously talk and type
• Must be a Great at Multi-tasking and work well under pressure

ESSENTIAL KNOWLEDGE, SKILL & LICENSES :

What's the expected pay for this role?

BENEFITS :

Acknowledgment

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative