General Manager

Overview Join to apply for the General Manager role at JustFoodForDogs .

This range is provided by JustFoodForDogs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $60,000.00 / yr - $85,000.00 / yr

Job details Job Title : General Manager

Reports to : Regional Director

Company : JustFoodForDogs, LLC

Location : Nationwide

Job Type : Full-time, Exempt

Job Summary Are you passionate about pets? Do you want to help dogs and cats thrive with the best nutrition possible? JustFoodForDogs is seeking a dedicated General Manager to lead our store team in delivering exceptional customer service and driving success. This role involves overseeing all aspects of store performance, including setting high standards for customer care, managing and developing team members, and achieving financial targets. You will oversee both sales and kitchen functions, making key decisions to support operational excellence. We're looking for a dynamic leader with strong multitasking, time management, and leadership skills who can inspire and guide a team to success.

Key Responsibilities Team Leadership : Directly manage the Nutrition Sales Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals

Work with HR, Recruiter, and Training Specialist to recruit, hire, and train new team members

Work with Team Leads to approve staff schedules; manage staff schedules to the needs of the business

Ensure kitchen and front end are in high-quality standards

Serve as a role model for company values and protocols, setting the tone for culture within the store

Sales / Customer Service : Ensure Nutrition Consultants are engaging with customers, understanding their dietary needs and providing solutions

Manage Team Leads and ensuring they maintain effective merchandising and product display

Respond to complaints, taking appropriate actions to turn dissatisfied customers into returning customers

Marketing Develop and execute local B2C and B2B marketing strategies (in coordination with HQ efforts) to drive store traffic and sales in all locations.

Operations Ensure staff adheres to safety, cleanliness, and product quality standards

Manage and approve supply replenishment orders

Work with Team Leads to receive deliveries and organize back-room inventory

Triage operational issues and coordinate with leadership to drive resolution

Finance : Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets

Manage, monitor, and ensure the secure handling of cash

Other Implement strategic initiatives

Align with the company mission to foster teamwork

Provide weekly and monthly performance reporting packages

Competencies and Qualifications Ability to manage, build, lead and motivate effective teams

Ability to handle the pressures of coordinating a wide range of activities; multitasking

A love for retail, nutrition, dogs, and creating the best customer experience

Clear, concise written and verbal communications

Analytical and problem-solving skills

Attention to detail

Comfort with change in a rapidly growing business

Education and / or Experience : At least one year of experience as a General Manager or Assistant General Manager within retail

Experience : 1+ years as a General Manager or Assistant General Manager in retail or a similar industry

Leadership : Proven ability to build, lead, and motivate teams to achieve goals

Operations : Skilled in managing daily operations, inventory, safety, and cleanliness standards

Customer Service : Strong background in resolving customer complaints and driving sales

Financial : Proficient in meeting budgets, managing cash, and analyzing performance metrics

Skills : Multitasking, time management, communication, and problem-solving abilities

Adaptability : Comfortable with change in a fast-paced environment

Passion : Enthusiasm for pets and delivering outstanding customer experiences

Live Our Mission JustFoodForDogs acts with integrity and builds trust, treating everyone with dignity and respect. We strive to exceed expectations and support our communities and the planet.

Equal Opportunity Employer JUSTFOODFORDOGS is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, or any other legally protected basis.

Seniority level Mid-Senior level

Employment type Full-time

Job function Management and Manufacturing

Industries Food Production

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