HVAC Support Specialist

Job Description

Job Description

Description :

Mastercool Inc. — a global leader in air conditioning service tools and equipment — is looking for a reliable and tech-savvy Support Specialist to join our team at our Randolph, New Jersey headquarters.

If you enjoy helping people, solving problems, and working hands-on with tools and equipment, this is a great opportunity to grow with a well-established company.

What You’ll Do :

• Provide phone assistance to customers to resolve product issues and inquiries
• Guide customers and technicians through simple repairs and maintenance
• Receive and process returned products (RMAs)
• Provide accurate estimates for repair
• Document customer interactions and resolutions

Requirements :

What We’re Looking For :

Why Join Mastercool?

The hourly rate for this position is $20.00 an hour.

About Mastercool

For over 40 years, Mastercool has been a trusted name in the HVAC and automotive industries, with products sold in over 76 countries. We pride ourselves on innovation, reliability, and a customer-driven mindset.

Mastercool Inc. is an Equal Opportunity Employer M / F / Disability / Veteran