Director, Account Management

Director, Account Management

Director, Account Management Overview : The Emerging Verticals team is seeking a dynamic and experienced Director to lead Mastercard's go-to-market strategy across three high-growth industries : direct selling, gaming and professional services. These verticals represent significant opportunities for Mastercard to expand acceptance, deepen client relationships, and drive revenue growth. This role will focus on strategic account management, consultative selling, and cross-functional collaboration to deliver tailored payment solutions that meet the unique needs of each vertical.

Role Responsibilities :

• Strategic Growth : Develop and execute vertical-specific strategies to expand Mastercard acceptance and improve acceptance quality.
• Account Leadership : Manage and grow relationships with the top 510 clients in each vertical, ensuring alignment with Mastercard's broader commercial goals.
• Solution Selling : Drive adoption of Mastercard's full suite of servicesincluding Cyber & Intelligence, Data & Services, and Digital Solutionswithin managed accounts.
• Innovation & Problem Solving : Collaborate with internal teams to address vertical-specific challenges and co-create innovative solutions.
• Cross-Functional Alignment : Partner with stakeholders across Global Products & Solutions, Mastercard Technologies, Legal, Risk, Franchise Integrity, and Acquiring to ensure seamless execution and support.
• Market Intelligence : Stay informed on industry trends, regulatory shifts, and competitive dynamics to inform strategy and client engagement.

All About You : 57 years of experience in sales, business development, or account management, with a proven track record of exceeding targets. Deep understanding of the payments ecosystem; experience with ISVs, ISOs, or PayFacs is a plus. Strong leadership and interpersonal skills with the ability to influence across levels and functions. Excellent communication skillsboth written and verbalwith the ability to tailor messaging to C-suite and operational stakeholders. Highly motivated, intellectually curious, and entrepreneurial in approach. Experience in the gaming industry is strongly preferred. Bachelor's degree required; advanced degree a plus.

Why Join Us? This is a high-impact role with visibility across Mastercard's commercial and product organizations. You'll have the opportunity to shape Mastercard's presence in emerging industries, work with innovative clients, and contribute to a team that values curiosity, collaboration, and customer obsession. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility : All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Pay Ranges

Purchase, New York : $143,000 - $229,000 USD

Atlanta, Georgia : $124,000 - $199,000 USD

New York City, New York : $149,000 - $239,000 USD

San Francisco, California : $149,000 - $239,000 USD