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DartNode.com - Support Manager

DartNode.com - Support Manager

SnajuHouston, TX, US
17 days ago
Job type
  • Full-time
Job description

Support Manager

DartNode.com is looking for a Support Manager who's passionate about technology, datacenters, and helping customers. In this role, you'll lead our support team, making sure our customers get fast, friendly, and reliable help when they need it.

This isn't a stuffy corporate positionwe care more about your drive, problem-solving skills, and ability to work with people than your resume or degrees. If you love technology, enjoy helping people, and want to grow with a fast-moving company, this role is for you.

Support Manager Responsibilities Are :

  • Lead and motivate the support team to deliver top-notch customer service
  • Work directly with customers on tickets, chats, and calls when needed
  • Be the go-to person for tricky support cases and make sure issues get solved quickly
  • Create and improve processes so the team works smoothly and customers stay happy
  • Write and share knowledge base articles for customers and staff
  • Help with datacenter operations and assist in deployments when needed
  • Keep an eye on support performance (response times, satisfaction) and suggest improvements

Support Manager Requirements Are :

  • 1+ year experience in technical support, help desk, or customer service (management experience is a plus but not required)
  • Strong interest in servers, networking, and datacenter operations
  • Great communication skills and a customer-first mindset
  • A team player who enjoys coaching others and working with technology
  • Willingness to learn and grow with the company

    • Bonus Requirements Are :

  • Experience with Proxmox
  • Experience with Juniper Switches and Routers
  • Experience with BGP and other networking protocols

    • Perks Of Working At DartNode.com :

  • Full Medical / Dental / Vision coverage
  • 401(k) with matching after 1 year
  • Company car after 1 year
  • Free server hosting at DartNode.com
  • Travel opportunities for deployments and customer visits
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    Support Manager • Houston, TX, US

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