Panel Coordinator

Panel Coordinator

This position follows a hybrid schedule designed to balance collaboration and flexibility :

• 1 day onsite at our Central office (Ann Arbor)

2 days onsite at Practice

POSITION DESCRIPTION :

The Panel Coordinator I supports the division in outreach to patients with gaps in chronic disease management and preventive services. The Panel Coordinator I provides administrative, operational and patient support activities for divisional panel assignments including scheduling, requesting and obtaining outside medical records, and then uploading into our medical record, placing orders for preventive services and updating history with surgical exclusions, as appropriate. Supports and promotes the success of quality and population health programs and care coordination activities.

ESSENTIAL JOB FUNCTIONS :

ORGANIZATIONAL EXPECTATIONS :

If applicable, responsible for ongoing professional development – maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.

MEASURED BY :

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

ESSENTIAL QUALIFICATIONS :

EDUCATION : High School Diploma or GED. Successful completion of accredited / approved health program such as :

Bachelor’s or associate degree in health-related field or relevant experience is strongly preferred; examples would be Public Health, Health & Wellness, Health Education, Health Science or Health Administration.

CREDENTIALS / LICENSURE : N / A

MINIMUM EXPERIENCE : 1-3 years’ previous healthcare experience or equivalent combination of education and experience. Experience in medical group practice preferred. Customer service experience strongly preferred.

POSITION REQUIREMENTS (ABILITIES & SKILLS) :

MINIMUM PHYSICAL EXPECTATIONS :

Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

MINIMUM ENVIRONMENTAL EXPECTATIONS :

This job operates in a medical facility and requires regular walking to various locations around the hospital / clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids are also present. Exposure to sharps, x-rays, patients' conditions and some unpleasant sights, smells and contagious diseases are possible. This position requires significant interaction with people (many of whom are scared, hurt and / or ill) which can be stressful and result in competing priorities.

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