AVP Operations Transformation

AVP Operations Transformation page is loaded## AVP Operations Transformationlocations : Newport Beach CA-700time type : Full timeposted on : Posted Todayjob requisition id : R15705

• Job Description :
• At Pacific Life, we're transforming our operations to support growth, scalability, and an exceptional customer and agent experience. We’re seeking a forward-thinking experienced
• AVP, Operations Transformation Leader
• to drive a multi-year Consumer Markets Division Operations transformation initiative COAST (Connected Operations and Automated Systems Transformation) Program. In close partnership with technology this leader will co-own the successful delivery and outcomes of the program including the achievement of key program deliverables. This role is pivotal to our journey toward driving modern, efficient, and scalable operations enabling our service teams to deliver exceptional service. You'll lead a strategic initiative to simplify processes, and leverage automation and AI to enhance service delivery—ensuring Operations is equipped to support both current and future business needs. We’re actively seeking a talented AVP Operations Transformation to join our Operations team in [Newport Beach, CA or Omaha, NE.
• How you'll help move us forward :
• Partner with business leaders in Operations to develop and communicate a clear vision for Operations, including future service models and technology needs.
• Partner with a technology leader in a “two-in-a-box” model to align operational priorities and outcomes in partnership with Program Management.
• Co-Own delivery of COAST program milestones, ensuring alignment with strategic objectives and timely execution.
• Regularly reassess and adjust program plans and timelines to meet evolving business needs.
• Champion service design using data and workforce planning to enable scalable operations.
• Drive transformation initiatives to reduce manual effort, increase speed, and improve customer and agent satisfaction.
• Ensure accountability for key KPIs and value metrics through data-driven insights.
• Build and lead high-performing, cross-functional teams focused on operational readiness of new technology capabilities, while ensuring adoption of new capabilities
• Foster a culture of agility, engagement, and collaboration.
• Maintain comprehensive knowledge of the COAST program, including CBAs, KPIs, and operational impacts.
• Champion change management initiatives within Operations and Distribution to drive effective engagement and adoption of new processes and technologies.
• The experience you bring :
• 10+ years in service operations leadership, with deep annuity and life insurance experience
• Proven success leading complex operational functions and large-scale transformation efforts
• Solid understanding of service disciplines including claims, new business, inforce, customer service and operations
• Exceptional leadership and communication skills with strong ability to influence and align cross-functional teams
• Strategic thinker with a bias for action and continuous improvement
• Bachelor's or master’s degree in business, Operations Management, or a related field (or equivalent experience)
• You can be who you are.
• Instagram.com / lifeatpacificlife#LI-DD1
• Base Pay Range :
• The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
• Your Benefits Start Day 1
• Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including : Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation
• EEO Statement :
• Pacific Life Insurance Company is an Equal Opportunity / Affirmative Action Employer, M / F / D / V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
• At Pacific Life, we believe that success comes down to our people. That’s why we’re committed to embracing a flexible, diverse, and inclusive workplace where you can be your best self and do your best work. Our people-first culture creates a sense of belonging and prioritizes employee wellbeing, empowering you to achieve your full potential through our holistic health benefits, flexible working options, and a vibrant community of people working towards a shared purpose. You can connect with colleagues through employee connections groups, sharing your passions, interests, and ideas. Learn more about our .

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