Call Center Agent

A company is looking for a Call Center Agent for Veterans Evaluation Services (Remote).

Key Responsibilities

Authenticate callers and manage incoming and outgoing calls related to compensation and pension exams

Verify and modify personal information, schedule appointments, and document changes accurately

Explain policies and procedures to Veterans, ensuring compliance with HIPAA regulations

Required Qualifications

High School Diploma or GED required

Minimum six (6) months of customer service experience required

Preferred one (1) year of call center experience

Previous experience with Veterans Evaluation Services (VES) is preferred

Ability to commit to a five to six week training period with no absences