Assistant Project Manager (Los Angeles, CA)

OVERVIEW :

T he Assistant Project Manager is a key member of the Relocation team. The Assistant Project Manager interfaces regularly with numerous clients, supervises a team of staff, and is responsive to residents of their sites, as needed. The Assistant Project Manager will represent HOU at internal and external events and is expected to lead with integrity while promoting HOU's mission.

RESPONSIBILITIES

• Assistant Project Managers conduct site setup activities, including the arrangement of office, relocation files organization, identification of vendors, and off-site relocation units.
• Oversee onsite staff to ensure deliverables are being met in accordance with client needs and project timelines.
• Participate in weekly relocation and construction calls to provide updates and monitor project progression.
• Support onsite staff with deliverables, weekly / monthly reports, and facilitation of Relocation meetings.
• Conduct training to onsite staff to ensure relocation trackers are updated daily.
• Monitor relocation trackers at all sites for accuracy.
• Provide relocation counseling and assistance in compliance with applicable Federal, State, or local regulations.
• Monitor budget and notify Project Manager of any significant changes / issues in project scope.
• Conduct site visits to provide additional support and complete file audits quarterly.
• Ensures staff are maintaining confidentiality of resident and HOU information via file security protocols as well as implementing computer data security systems.
• Collaborate with Relocation Coordinator to prepare weekly and monthly reports to clients and the development team.
• Participate in surveying residents to understand their relocation needs and relocation preferences.
• Participate in and facilitate resident and community meetings and drop-in sessions to discuss the relocation process and resident relocation rights and benefits.
• Provide relocation counseling and assistance in compliance with applicable Federal, State, or local regulations.
• Implement relocation policies as outlined in the approved relocation plan.
• Serve as a liaison between HOU, property management, clients, and residents.
• Regularly update and maintain relocation files, database, lottery list, and relocation tracking reports.
• Assist and support Relocation Coordinate with creating agendas for weekly relocation meetings
• Take minutes of each relocation meeting and distribute them to the team within 48 hours of the meeting.
• Assist Relocation Coordinators with scheduling and coordinating moves and other move-related tasks, including pest inspection and unit turnover as needed.
• Work closely with construction, property management, development, and moving contractors to ensure residents vacate their units per the relocation schedule, surrender keys to the property management, and units are properly secured.
• Implement procedures for minimizing resident property damage, including inventorying furniture and taking photos or video, and serve as the initial point of contact regarding resident claims of damage or loss. In the event of property damage or missing belongings, serve as a liaison between the resident and moving company to facilitate timely resolution of the claim.
• Serve as an HOU representative to local, state, federal, housing agencies, and community groups.
• Provide weekly site reports to Project Manager
• Participate in weekly supervision and scheduled site meetings with the Project Manager.
• Provide employee coverage as needed and ensure all Relocation Coordinator tasks are completed.
• Complete all tasks identified in the site work plan and perform other duties as assigned.

QUALIFICATIONS

The ideal Assistant Project Manager will possess the following additional skills :