Fraud Support Associate I - (Hybrid in St. Petersburg, Little Rock, Milwaukee)

Job Opportunity At FIS

We are FIS. Our technology powers the worlds economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If youre ready to start learning, growing, and making an impact with a career in fintech, wed like to know : Are you FIS?

About the Role : As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries mainly by phone regarding banking activities. Most of the questions will be about verifying activity on credit, debit, and prepaid accounts, while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence, and other metrics that would be outlined during training. After you successfully mastered the skills of this role, you may be tasked to provide mentoring to less experienced associates.

About the Team : The Fraud team is one of our most innovative groups and is part of our Customer Interaction Management organization. Aside from a great leadership staff, the group includes 30+ associates across four FIS sites that are well trained with a desire to provide superior customer service. This team is focused on crafting an incredible customer service experience for our clients consumers. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to having you on the family! At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide world-class services and support.

What You Will Be Doing :

• Training will start on Monday July 14, 2025
• You will be working onsite 3 days a week
• Training will be 8 AM 4 : 45 PM CST / 9 AM 5 : 45 PM EST for four (4) weeks
• Your work schedule will be an eight (8) hour shift between 7am-midnight; non-consecutive off days
• Receive calls to verify activity on Credit, Debit and Prepaid cards with the cardholders and our Issuers.
• Participate in department initiatives to improve efficiencies.
• Stay up-to-date on changing fraud trends.

What You Will Need :

At FIS, we are as committed to growing our employees careers as our own business. We offer :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEO Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.