Senior Engagement Manager

Senior Engagement Manager

Chooose builds software to enable lower-carbon fuel value chains in hard-to-abate sectors.

Companies like Delta Air Lines, Cathay Pacific, British Airways, and Microsoft use the Chooose platform to build, operate, and scale their sustainable aviation fuel (SAF) programs, and to advance voluntary and compliance carbon management initiatives.

With offices in Miami and Oslo, and remote employees across the US and Europe, Chooose is relentlessly focused on delivering enterprise software products to enable our partners to efficiently scale carbon programs and to engage their value chains in the process. The company has raised $50M from leading venture capital and strategic investors.

The role As a Senior Engagement Manager, you will partner with Chooose's enterprise customers in the transportation and logistics sectors, enabling customers to build and operate their decarbonization programs. In close collaboration with the Chooose Customer organization, you will own day-to-day relationships with our largest customers in your assigned region, supporting customers across their entire experience with the Chooose platform, from implementation to solution go-live and beyond.

What you'll do

• Manage a portfolio of enterprise customers in aviation, shipping, and logistics
• Build working relationships with stakeholders across customer organizations (Sustainability to Product teams); serve as their primary advisor
• Master each customer's decarbonization program and objectives; direct their use of the Chooose platform to meet those targets
• Lead complex software deployments of decarbonization programs (SAF, carbon offsets, removals) with support from Technical Implementation Manager and internal resources
• Identify customer needs and expansion opportunities; qualify and advocate for these internally with structured product feedback
• Coordinate with internal teams to deliver program objectives on schedule
• Balance commercial growth with Chooose's standards for high-integrity climate action
• Improve processes across Technical Implementation, Customer Operations, and Customer Success
• Stay current on carbon requirements and market trends affecting customers and target sectors

What you'll bring to the table

The interview process

At Chooose, we prioritize transparency throughout our interview process. If your qualifications look like a fit, well begin with a few introductory conversations where you'll have the chance to discuss your experience and learn more about our company. The second phase varies depending on the role and will most likely involve a practical exercise so you can show your work. The third and final phase consists of a one-on-one conversation with a member of our executive team. The process should take approx. 3-4 weeks. While we strive to keep to this timeline, the occasional adjustment may occur; were focused on ensuring for enough time to get to know one another.

Pay, perks, & more

We offer a competitive salary, a comprehensive benefits package including medical, dental, and vision insurance, voluntary 401k contributions, paid parental leave, a robust PTO package, the option to participate in our employee equity program, flexible work hours, and access to 'Spaces' coworking space.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply.

Compensation will be based on experience and skill, commensurate with market rates, and will include both salary and equity in Chooose.

Chooose is an equal opportunity employer and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. We are committed to providing an inclusive and welcoming environment to our employees and welcome input from candidates and employees on how we can enhance our inclusiveness.

Prerequisite for Employment : Chooose may request to conduct background checks on prospective applicants to verify the information provided in the CV, transcripts, and other documentation. This background check may be carried out by our partner and will not be conducted without the applicant's prior consent. Prospective applicants will receive more information about this.

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