Hospitality Manager

Hospitality Manager

Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions.

The Arch in our name signifies the connections we forge between individuals to elevate amenities and experiences, spaces to their highest potential and between owners and operators to optimal engagement, utilization and revenue.

The Hospitality Manager oversees on-site operations, ensuring excellence in guest experience, operational consistency, and financial performance. This leadership role focuses on delivering high standards of service across all sites, mentoring on-site managers, aligning property operations with brand standards, and driving guest satisfaction, employee engagement, and revenue growth.

Responsibilities :

• Oversee and assist in planning, organizing, directing, and evaluating the activities of multiple outlets will include food, beverage, meetings & events, tenant experience, fitness, and audio-visual services.
• Oversee the daily operations of the above functions through direct interface and communication with the Property Management Team. Working with the Property Management Team to ensure their goals and expectations are fully understood; and then communicating such expectations to Corporate.
• Manages the on-site hospitality and operations teams.
• Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and or products.
• Daily presence on property greeting customers and assisting with all clients needs.
• Attends all management meetings with Property Management Team.
• Manage and build relationships with third-party vendors to enhance customer experience.
• Maintains cooperation and teamwork throughout the facility, placing a high emphasis on client service and satisfaction.
• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
• Following established guidelines for obtaining proper approvals and providing accurate and timely explanations / documentation for any expenditures of company funds.
• Ensuring that appropriate standard operating procedures are in place for all operations of the Space, and that these procedures are modified as changes occur, or new responsibilities are assumed.
• Conducting quarterly sales & operations reviews with the PM & Ownership.
• Ensure compliance with all state licensing and health requirements.
• Other duties as assigned.

Qualifications :

Essential Function

Seldom

Occasionally

Frequently

Stationary Position Sitting or Standing

Active Position Walking, jogging, running

Use of hands / fingers Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

Climb / Balance Stairs, ladders, ropes, equipment, beams

Stoop / kneel / crouch or crawl Position self, move

Talk / hear communicate, detect, converse with, discern, convey, express oneself, exchange information

See Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

Carry weight, lift Move, transport, position, put, install, remove 50 lbs or less

Carry weight, lift Move, transport, position, put, install, remove 50 lbs or more

Exposure to Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and / or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.