Talent.com
Customer Service Specialist
Customer Service SpecialistIMCS Group • San Francisco, CA, US
Customer Service Specialist

Customer Service Specialist

IMCS Group • San Francisco, CA, US
4 hours ago
Job type
  • Full-time
Job description

Tittle : Operations Clerk-II

Location : 100% Remote

Duration : 3+ Months

Pay range : $20 - $21 / hr on W2

Description

  • Client is piloting a new offering in the health sector.
  • You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate.
  • This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptionally quality.
  • To succeed in this role, you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.

Note on Logistics

  • This role is 100% remote and time-zone flexible (between ET and PST).
  • This role will require flexible scheduling spanning 7am EST - 12.30am EST (with reasonable adjustments made for your specific time zone), Monday - Sunday.
  • Weekend and evening availability is required. Exact schedule will be discussed upon hiring and will rotate!

    • You're excited about this opportunity because you will…

  • Address merchant & dasher issues with empathy and urgency - over the phone, SMS and email
  • Proactively identify issues and potential failures and implement mitigation tactics
  • Execute workflows that ensure we meet exceptional SLAs
  • Identify trends & communicate findings to the broader teams to improve our processes
  • Develop a deep expertise in our product, processes, systems, tools
  • Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform

    • We're excited about you because…

  • You have a multi-faceted background with the ability to multi-task and think on your feet (not a call center type role)
  • You have a bachelor's degree or equivalent amount of work experience
  • You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality, or healthcare
  • You are a highly motivated individual that can work independently
  • You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
  • You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
  • You have effective written communication skills including top-notch grammar, spelling, and the ability to write both formally and casually using Client's brand voice and tone
  • You are above average in technological fluency - and are especially comfortable with Google Sheets Bonus points for...
  • Familiarity with G-Suite, Slack, Atlassian, Salesforce
    • Create a job alert for this search

    Customer Service Specialist • San Francisco, CA, US