Engineer - Intelligent Infrastructure Services

Desktops, Laptops, and Mobile Devices : Administer and maintain a diverse fleet of desktops, laptops, and mobile devices running Windows, Mac OS, and Android. Ensure the stability, performance, and security of end user computing environments.Software Packaging and Deployment : Package and deploy software applications and updates using tools like SCCM System Center Configuration Manager and AdminStudio. Create and maintain standardized software configurations for end user devices.Operating System Management : Manage operating systems on end user devices, including Windows, Mac OS, and Android. Perform OS updates, patch management, and troubleshooting.Application Compatibility : Ensure compatibility of applications with different operating systems and device types.Resolve application compatibility issues to provide a seamless user experience.User Support : Provide support to end users, including troubleshooting device and software related issues.Collaborate with helpdesk teams to resolve technical problems.Security Measures : Configure and maintain security measures on end user devices, including antivirus, firewalls, and encryption. Monitor and respond to security incidents and breaches.Compliance : Ensure compliance with industry regulations and standards. Conduct security audits and maintain compliance documentation.Documentation : Maintain detailed documentation of device configurations, software packaging, and support procedures. Create user guides and training materials.Reporting : Provide regular reporting to management on end user device status, software deployment, and compliance.