Client Retention Specialist

Client Retention Specialist

As a Client Retention Specialist with 1-800Accountant, you are responsible for protecting existing revenue by retaining clients that are seeking to cancel their services or are at risk of canceling with 1-800Accountant.

The Client Retention Specialist must continually demonstrate strong skills in the areas of negotiation, save techniques, rebuttals, and interpersonal communication & problem solving skills, which will maintain long-term client relationships with our client base while reducing churn and enhancing revenue. The ultimate goal is to retain clients and make them advocates for 1-800Accountant services. The Client Retention Specialist will also be required to research complex issues that are driving cancellations. This will aid in identifying root causes so they can work with leadership to develop long term solutions for process and / or service failure points.

This position will start out as an in-office position in our Largo, FL office.

Core Competencies :

• Sales / Negotiation Skills Required
• Excellent Verbal and Written Communication Skills
• Technical, Product, and Policy Knowledge
• Enthusiasm for 1-800Accountant and Clients
• Ability to Attain Targets
• Time Management Skills
• Emotional Intelligence
• Rapport Building Skills
• Dependability
• Ability to Work Under Pressure

Responsibilities :

Benefits

$19-$21 / hour plus monthly incentive plan.

Incentives are based on revenue and accounts retained monthly.

Diversity

1-800Accountant is an equal opportunity employer and makes employment decisions on the basis of merit. 1-800Accountant's policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.