Eligibility Counselor

About Us

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by faculty, fellows, and residents from two nationally ranked medical schools, Baylor College of Medicine and the University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes. Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals : Ben Taub, LBJ, and Quentin Mease. Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013, and 2014 Most Wired Hospitals lists by the American Hospital Association's Hospitals & Health Networks magazine. Additionally, Harris Health System is pleased that each of its three hospitals—Ben Taub, Lyndon B. Johnson, and Quentin Mease—achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Job Summary

Responsible for interviewing clients and gathering demographic, employment, and insurance information. Evaluates patient documents for Harris Health System and Harris County charity care and eligibility discounts. Processes eligibility applications by enrolling and assisting in identifying third-party payers. Ensures all questions regarding eligibility are answered either in person, by phone, or mail.

Minimum Qualifications

• High School Diploma or GED

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Other Special Requirements

Other Requirements : Travel to other Harris Health System worksites in the community. Able to work with little supervision, handle stressful situations, and have excellent people skills. Must be able to interact successfully in a culturally diverse environment. Must be able to adapt to training and working with any designated Eligibility System; including cross-training in the Eligibility Call Center. Equipment Operated : PC, Copier, Printer, Telephone, Scanner, and Calculator.

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