Talent.com
Valley Expetec
It Support SpecialistValley Expetec • Visalia, CA, US
It Support Specialist

It Support Specialist

Valley Expetec • Visalia, CA, US
30+ days ago
Salary
$55,000.00 yearly
Job type
  • Full-time
Job description

Bring your service-oriented attitude, desire to solve problems with facts and data, and out-of-the-box ideas to an expanding Managed Service provider looking for explosive business growth.


We are seeking a Network Systems Engineer to join our Project Team. You will be greeted on Day 1 with a job-specific training program designed to prepare you to manage and maintain our clients' networks, supported by a team with over 70 years of combined experience in the IT Services industry.


After completing training, you will spend your days implementing IT projects for our clients, utilizing best practices, and ensuring that every aspect of the IT project meets our clients' needs.


We are Valley Expetec, a growing Visalia, CA-based IT Management Company established in 1994. We offer a highly competitive compensation program with income commensurate with experience. In addition, our benefit packages include health insurance plans, 401 (k) retirement plans, Corporate Wellness Programs, Flexible Time Off, and a Team Lunch every Friday.

Compensation:

$55,000 - $85,000 yearly


Responsibilities:
  • Provide support to end users of managed services clients
  • Take direction from the Service Desk Coordinator and manage ticket assignments relative to ticket priority and age
  • Follow specific Service Desk Team documented processes and workflows
  • Work assigned tickets from triage through completion
  • Use our suite of service desk and tools to diagnose and resolve client support issues
  • Refer to client's technical documentation for information that will help you understand and resolve client technology issues
  • Escalate assigned aging tickets to the SDC when assigned tickets cannot be resolved within 1 hour to maintain an acceptable average resolution time KPI
  • Seek assistance from the L3 SDE or SDC when stuck
  • Document service work and time in our PSA/CRM application
  • Understand the implications and effects of service procedures, steps, and tasks that your work will have on client infrastructure, uptime, and potential business interruption
  • Work collaboratively with the members of the Service Desk Team, and cross-functionally with all service delivery teams and team members familiar with the client environment and business
  • Work with the SDC to identify chronic service issues across the client base
  • Provide on-call support based on the on-call schedule/rotation
  • Provide on-site service as necessary
  • Maintain technical skills required to perform the SDE role
  • Attend and participate in weekly team meetings and daily huddles

Qualifications:
  • A+, NET+, Security+ Certifications
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Solutions Expert (MCSE)
  • Cisco Certified Network Administrator (CCNA)
  • 2+ years of experience in computer network management
  • Strong computer skills and intermediate knowledge in routers, layer 2/3 switches, and other networking devices
  • Advanced knowledge of all Microsoft Workstation Operating Systems and Applications (Exchange 2019+, Windows 11, Server 2019+)
  • People-oriented, team player who mixes well with colleagues and clients
  • Consistent and steady work ethic
  • Ability to reconcile fact from emotion and make decisions accordingly
  • Why this is a Great Opportunity:
  • A focus on industry-specific training that will ensure continued technical growth from Day 1



About Company

Valley Expetec is a California-based Managed IT Services provider helping organizations grow through reliable, secure technology. Founded in 1994, our 28-person team combines veteran expertise with a service culture that’s Responsive, Dedicated, Committed, Resourceful, and Persistent.

We deliver proactive IT management, including help desk, endpoint/server care, networks, cybersecurity, cloud, Microsoft 365, backup, and disaster recovery, along with strategic guidance to align technology with business goals.

Clients choose us for fast resolution, clear communication, and accountability. We measure success by client outcomes, not the number of tickets closed—becoming a dependable partner for long-term IT health.

Create a job alert for this search

It Support Specialist • Visalia, CA, US

Similar jobs

Provider Support Coordinator

Astiva Health, IncCA, United States
Full-time

Join Astiva Health – Where Compassion Meets Innovation.At Astiva Health, we believe healthcare should be accessible, affordable, and deeply personal.Based in Orange, CA, we serve a diverse communit... Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersEarlimart, California
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

Earn $60K–$160K While Helping a Family Grow

Roots SurrogacyTipton, CA, US
Full-time

Looking for a meaningful way to earn significant income while doing something truly impactful?.Surrogacy with Roots offers one of the most supported and well-compensated journeys available.Base com... Show more

 • Promoted

Customer Service Representative - Remote - 50k-60k/Year

Spade Recruiting USAEarlimart, California
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Consumer Insights Analyst

Earn HausTulare, California, United States
Full-time +1

We are urgently seeking people interested in taking market research studies for well known brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Ear... Show more

 • Promoted

Implementation Specialist

LinQ GlobalCalifornia, USA
$10.00 hourly
Full-time

Calibri, sans-serif"><span style="color:#000000"><span style="font-style:normal"><span style="font-variant-ligatures:normal"><span style=&... Show more

Work from Home – Product Feedback Support - $25-$45 per hour

GL Allensworth, California
$25.00–$45.00 hourly
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market. Show more

 • Promoted

Remote Legal Specialist

Micro1Earlimart, California, US
Remote
Full-time

Contract Review & Negotiation.Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform.AI labs and enterprises use micro1 to train mode... Show more

 • Promoted

Information Technology Professional

US NavyEarlimart, CA, US
Full-time

Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper... Show more

 • Promoted

Extra Help - Staff Services Analyst II/III

Government JobsVisalia, CA, United States
Full-time

Department: Health and Human Services Agency.Applications will be reviewed by Tulare County Human Resources & Development.As extra help positions become available, County departments with the job o... Show more

 • Promoted

Remote Legal Expert

Micro1Earlimart, California, US
$40.00 hourly
Remote
Part-time

Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform.AI labs and enterprises use micro1 to train models and build reliable AI agents th... Show more

 • Promoted

Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

OCPATipton, California, us
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Internal Organizer

SEIU 521Visalia, CA, United States
Full-time

SEIU Local 521 was founded in 2007 when 5 local unions came together in the Bay Area, Central Coast and Central Valley to form one larger, more powerful union.Together our members are building a tr... Show more

 • Promoted

Technical Support Engineer (US)

PVcaseCalifornia, CA, US
Full-time

The technical support engineer assists customers in maximizing the benefits of PVcase software.Their responsibilities include educating customers, providing them with access to all available knowle... Show more

Customer Service Specialist

The Sherwin-Williams CompanyVisalia, CA, US
Full-time

This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S... Show more

 • Promoted

Remote Benefits Advisor (50k-90k per year)

Professional CareersEarlimart, California
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

Work from Home - Online Product Support (Entry Level)

GLOCPAVisalia, California
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

New Home Sales Specialist

San Joaquin Valley HomesVisalia, CA, United States
Full-time

Secondary New Home Sales Specialist.Are you passionate about real estate and customer service? Join our dynamic team as a Secondary New Home Sales Specialist and help guide buyers through one of th... Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCTulare, California, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

 • Promoted

F&I Broker

Founder ConsultingCalifornia, California, United States
Full-time
Quick Apply

F&I Broker / Automotive Partnership Opportunity.We are currently launching in the US market a modern plug-and-play automotive anti-theft solution that already protects vehicles in multiple countrie... Show more