Front Desk Coordinator

Job Description

Front Desk Coordinator – Behavioral Health Clinic

Make a Difference Every Day at Bleuler Psychotherapy Center

Are you organized, compassionate, and passionate about helping others? Bleuler Psychotherapy Center, a respected nonprofit mental health and substance use clinic in Forest Hills, NY, is looking for a Front Desk Coordinator to join our welcoming front office team.

In this key role, you’ll be the first point of contact for our clients. You’ll greet them, help them navigate appointments and insurance, and support smooth daily operations in a dynamic and mission-driven environment.

What You’ll Do

• Warmly welcome and assist clients and visitors
• Check in clients, process co-pays, schedule appointments, and manage follow-ups
• Register new clients and update demographic and insurance details
• Monitor and maintain a calm, organized waiting room experience
• Communicate appointment delays and coordinate with clinicians to support patient flow
• Send reminders and manage rescheduling for NP and MD appointments
• Provide Medicaid travel reimbursement (MetroCard or cash) via PTAR
• Verify insurance coverage and communicate updates to clients and staff
• Record cash and MetroCard transactions in daily logs
• Answer and route incoming phone calls and handle general inquiries
• Assist prescribers with schedules, pharmacy coordination, and prior authorizations
• Process client records requests; scan, fax, mail, and upload documents as needed
• Support office maintenance and safety procedures
• Maintain client confidentiality in compliance with HIPAA

What We’re Looking For

What You'll Need to Succeed

Why Join Bleuler?

Founded in 1949, Bleuler Psychotherapy Center has proudly served the Queens community for over 70 years. We provide affordable, inclusive care to thousands of clients each year and are deeply committed to equity, professionalism, and compassion in all that we do.

You’ll join a collaborative team in a supportive environment where your contributions matter - and where we value growth, respect, and purpose-driven work.

Ready to be the welcoming face of care?

We encourage you to apply and help us build a healthier, more connected community.