ES- Senior Customer Support Specialist- Haz Waste

Sr. Customer Support Specialist

The Sr. Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. As the escalation point of contact for customers, this position will respond to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs promptly and professionally.

Principal Responsibilities :

• Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.
• Mentors junior staff on the team and provides escalated support to resolve complex issues and enhance customer satisfaction.
• Establishes effective communication pathways to handle customer inquiries.
• Collaborates with appropriate teams to ensure swift resolution of customer concerns.
• Coordinates office services, such as data entry, clerical work, records control, creating forms, and preparing reports.
• Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation.
• Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments.
• Serves as the point of contact for Sales, Operations, and Customer Support Management.
• Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
• Provides quotes, schedules, and organizes trucking for efficient waste transportation logistics.
• Evaluates groups assigned to approved profiles and selects pricing sheets based on location, customer type, and regional market to accurately price waste for disposal.

Knowledge Skills and Abilities :

Qualifications :

Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.

Minimum Qualifications :

4-7 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field. Remote. EST hours 8am-5pm. Pay range : $20.35 - 30.55 (dependent upon Haz Waste experience).

Rewarding Compensation and Benefits :

Eligible employees can elect to participate in : comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs.

Retirement plan with a generous company match. Employee Stock Purchase Plan (ESPP).

About The Company :

Republic Services, Inc. (NYSE : RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions :

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

Strategy :

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers : recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste :

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.

Environmental Solutions :

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Sustainability Innovation :

Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

Recent Recognition :

Barron's 100 Most Sustainable Companies, CDP Discloser, Dow Jones Sustainability Indices, Ethisphere's World's Most Ethical Companies, Fortune World's Most Admired Companies, Great Place to Work, Sustainability Yearbook S&P Global