Bilingual Loss Mitigation Specialist

Job Description

Come join our amazing team and work on-site in Anaheim!

The Loss Mitigation Specialist will be responsible for educating borrowers on CMS' Loss Mitigation alternatives with the objective of retaining home ownership and avoiding foreclosure, including Loan Modifications, Partial Claims, Repayment Plans, Forbearances and Reinstatements. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Target Pay range for this position is $21.00 - $23.00 + monthly bonus.

What you'll do :

• Handle inbound calls routed through IVR as well as internal transfers to determine borrowers' intent to retain property, discuss foreclosure alternatives, provide eligibility criteria / information,
• Make outbound calls on all assigned loans in pipeline to follow up on collection of signed trial agreements, repay agreements and final loan modification documents.
• Communicate approval or denial of a loss mitigation workout option, and handle general questions regarding account information.
• Reviews borrowers' financial hardship documentation to determine the best work-out option, depending upon their current financial status and whether it is a short-term or long-term hardship.
• In a denial case engage borrowers' interest and participation in a loss mitigation liquidation option and route borrower to the loss mitigation liquidation team.
• Provide information to borrowers' relating to Title issues that may be impeding finalization of a modification.
• Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.
• Communicate the options available to the borrower for resolving the delinquency or imminent default, the actions the borrower must take to be considered for those options, the timing requirements for completion of actions by the borrower and the servicer, and the status of the servicer's evaluation of the borrower for those options.
• Notify the Intake team when it appears that an error may have occurred in Intake regarding missing or unacceptable documents.
• Being knowledgeable about the borrower's situation and current status in the entire delinquency or imminent default resolution process, including any Loss Mitigation or non-foreclosure liquidation options.
• Assist borrowers who request to escalate a complaint or dispute a reason for non-approval, in contacting the servicer's staff handling Escalated Cases and, upon request, must provide contact information for MHA Help.
• Perform other duties as assigned.

What you'll need :

Our Company :

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit : www.carringtonmortgage.com.

What We Offer :

Notice to all applicants : Carrington does not do interviews or make offers via text or chat.