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Operations & Systems Engineer

Operations & Systems Engineer

CrewBloomBoston, MA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

The Commonwealth of Massachusetts’ Executive Office of Health and Human Services (EOHHS) is seeking a highly skilled Operations & Systems Engineer to join its Health Insurance Exchange (HIX) team. This essential role ensures the performance, availability, and reliability of mission-critical systems by driving proactive system monitoring, timely issue resolution, and continuous improvement initiatives.

The Operations & Systems Engineer is integral to maintaining operational excellence across HIX’s infrastructure. The ideal candidate will possess strong technical capabilities, a collaborative spirit, and a strategic, solutions-oriented approach to systems engineering and support.

Key Responsibilities :

  • Proactively monitor system availability, capacity, and performance using Dynatrace and complementary tools.
  • Investigate and analyze performance issues; assess severity and ensure appropriate escalation and resolution.
  • Configure and manage Dynatrace dashboards , custom alerts, and performance tracking metrics (e.g., response time, throughput, error rates).
  • Identify performance degradation early through alerting mechanisms and support rapid remediation.
  • Collaborate cross-functionally with internal teams, vendors, architects, and the PMO to resolve operational issues.
  • Support daily operations, including production system maintenance and patch management .
  • Perform data updates and generate both ad-hoc and scheduled reports using SQL and tools such as Toad or SQL Developer .
  • Develop and manage project plans and timelines, ensuring timely delivery of high-quality outputs.
  • Document systems processes and contribute to the development of operations best practices.
  • Oversee User Access Request processes for systems, databases, and monitoring tools.
  • Manage digital certificate lifecycle and updates in coordination with vendors.
  • Maintain a comprehensive software inventory with version tracking and update planning.
  • Create professional reports and presentations using Microsoft Office applications, especially Excel and PowerPoint .
  • Ensure compliance with EOHHS IT policies, security standards, and regulatory requirements.

Requirements

  • Proven ability to diagnose and resolve complex IT issues using enterprise monitoring tools, with Dynatrace experience required.
  • Strong technical background in systems operations, monitoring, and performance optimization.
  • Familiarity with AWS , Amazon QuickSight , and scripting languages (e.g., Linux Shell , Python ) for automation.
  • Solid understanding of APM (Application Performance Monitoring), synthetic monitoring, and log analytics.
  • Experience interpreting and creating technical diagrams, including ERDs and architectural diagrams.
  • Hands-on experience with ticketing systems such as ServiceNow , and project tracking tools like JIRA .
  • Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.
  • Effective at managing multiple priorities in a fast-paced, mission-critical environment.

    • Education & Experience Requirements :

  • Bachelor’s Degree in Computer Science, Information Systems, or a related field.
  • 5–8 years of relevant experience in operations or systems engineering roles.
  • Experience supporting production environments with mission-critical applications, preferably in government or highly regulated sectors.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio, and MS Project).

    • Minimum Technical and Work Environment Requirements :

  • Internet Connection :
  • Primary internet connection with a minimum speed of 15 Mbps .
  • Backup internet connection with at least 10 Mbps .
  • Backup connection must be capable of supporting work during a power outage.
  • Primary Device :
  • Desktop or laptop equipped with at least :
  • Intel Core i5 (8th generation or newer) , Intel Core i3 (10th generation or newer) , AMD Ryzen 5 , or an equivalent processor.
  • A minimum of 8 GB RAM .
  • Backup Device :
  • Must meet or exceed the performance of an Intel Core i3 processor.
  • Must be functional during power interruptions.
  • Peripherals and Workspace :
  • A functioning webcam .
  • A noise-canceling USB headset .
  • A quiet, dedicated home office space .
  • A smartphone for communication and verification purposes.

    • Benefits

  • Join Our Dynamic Team :  Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities :  Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth :  Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills :  Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way :  Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best :   Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
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    System Engineer • Boston, MA, US