Capacity Planning-Lead Business Execution Consultant
Wells Fargo is seeking a Capacity Planning-Lead Business Execution Consultant to be part of our Home Lending Servicing Capacity Planning Team. This role will be responsible for consulting, researching, and evaluating moderately complex business intelligence and de-risking with a focus on Home Lending Servicing Operations teams. This individual must have the ability to perform moderately complex data analysis to solve for operational needs and strategic business initiatives. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will :
- Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
- Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
- Review strategic approaches and effectiveness of support function and business performance
- Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
- Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
- Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
- Influence, guide and lead less experienced Strategy and Execution staff within the group
Required Qualifications :
5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, educationDesired Qualifications :
5+ years' of extensive analytical experience5+ years' experience Capacity Planning / Forecasting5+ years of experience using advanced level of proficiency in MS Excel- working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions. Ability to think creatively to build out advanced Excel spreadsheets from scratch5+ years of experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolutionPrior Capacity Planning / Workforce Planning experienceKnowledge of workforce management, workforce operations, business analytics, forecasting system / tools and predictive modelingKnowledge of call center statistics and technologyExperience in WFM tools, i.e. Aspect, eWFM, and / or NICE IEXStrong communication skills with the ability to articulate complex material to a diverse audienceProven ability to extract large complex data from SAS, SQL server, Tableau, Oracle, and / or Teradata databasesExperience with data visualization tools (SAS Visual Analytics, Power BI and / or Tableau)Advanced problem solving and technical troubleshooting capabilitiesAbility to take on a high level of responsibility, initiative, and accountabilityAbility to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.Highly organized and detail-oriented, with the proven ability to handle multiple projects simultaneously, and prioritize effectivelyJob Expectations :
This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.This position offers a hybrid work scheduleRequired locations listedRelocation assistance is not available for this positionPosting Locations :
800 S Jordan Creek Pkwy West Des Moines IA2800 S. Price Rd. Chandler, AZ3201 N. 4th Ave. - Sioux Falls, SD1525 W WT Harris Blvd. Charlotte, NC401 Las Colinas Blvd. Irving, TXPosition Not eligible for Visa sponsorship
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.