We are hiring Customer Service Associate for our Tampa Call Center located at 5840 West Cypress Street, Suite F, Tampa, FL 33607.
As a CSR, you will provide world class customer service and sales support by responding to customers’ requests, courteously and professionally.
The Customer Service Representative handles both inbound and outbound customer service-related calls, sets up call back services for current customer accounts, maintains current customer accounts, and documents all pertinent notes in each customer’s account.
How you will be rewarded as a Customer Service Associate :
- Pay : $ 17.00 per Hour.
- Paid Time Off / 8 Paid Holidays.
- Medical, dental, vision plans available.
- Short term and long term disability, 401k.
- Career opportunity and flexibility - opportunity to advance.
What you will do on a daily basis as a Call Center Associate :
- Answering and managing inbound / outbound customer service-related calls.
- Engaging customers in conversation to qualify each call, determine customer service needs and provide information on Rocket’s products and services following call flow guidelines.
- Meeting or exceeding performance metrics and KPI's.
- Creating call back service accounts for current customers.
- Scheduling inspections and / or quality control visits for sales inspectors and technicians.
- Navigating multiple programs simultaneously, entering data in real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation.
- Documenting all customer calls accurately in PestPac and forwarding them to appropriate department.
- Entering lead information into PestPac accurately and scheduling appointments.
- Assisting Inside Sales team with inbound callers during high-volume peak calling hours.
- Resolving billing issues, offering resolutions, and applying credits / adjustments, when appropriate.
What you will need to qualify as a Customer Service Associate
- High School diploma or equivalent.
- CUSTOMER SERVICE experience 2 years or more
- Must be 18 years or older.
- Ability to work on-site in Tampa Call Center.
- Must be able to pass a seven-year criminal background check.
- Must be able to pass company drug screen and / or substance abuse testing.
- Customer service and interpersonal skills required.
- Must have excellent written and verbal communication, with emphasis during telephone calls, follow-ups, and correspondence.
- Previous customer service and / or inside sales experience is preferred.
- Working knowledge of Microsoft Word, Excel and Outlook required.
- Reliable transportation to and from work.
- Ability to calculate basic math.
- Ability to use a multi-line telephone system, scanner, and printer.
- Ability to define problems, collect data, establish facts, and draw conclusions.
- Ability to interpret an extensive variety of information and deal with abstract and concrete variables.
Apply now and come Rocket with us!
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