Rehab Tech and SchedulerPresbyterian Healthcare Services • Santa Fe, NM, US

Rehab Tech and Scheduler

Presbyterian Healthcare Services • Santa Fe, NM, US

2 days ago

Job type

Full-time

Job description

Rehab Tech / Scheduler

Presbyterian is seeking a Rehab Tech / Scheduler! This position involves a mix of patient scheduling, administrative tasks, and assisting therapists with patient care. Accuracy in scheduling and ensuring prior authorizations are in place are key responsibilities.

Type of Opportunity : Per Required Need FTE : 0.001000 Exempt : No Work Schedule : Varied Days and Hours

This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)

Qualifications

High school or equivalent
Minimum 9 months experience in a healthcare office or clinic setting with significant clinician interaction.

Responsibilities

Provide excellent patient experience using CARES, AIDET, and EPE tools

Resolve complaints promptly and manage conflict, escalating when needed

Round with patients to ensure comfort and communicate delays

Schedule patients accurately, validate demographics, and set expectations for authorizations, referrals, and costs

Meet with patients to schedule procedures and give non-clinical instructions

Build positive relationships with staff and follow scheduling protocols

Assist therapists with patient care and departmental duties under clinician guidance

Demonstrate knowledge of growth, development, medical terminology, and rehab modalities

Refer patients to financial advocates and ensure authorizations are secured before procedures

Create accurate messages and route them appropriately in Epic

Guide patients through Release of Information processes

Perform confirmation calls with directions and instructions

Respond quickly to distressed patients and assist clinical teams as directed

Maintain cleanliness and safety in clinic and rehab areas, reporting concerns

Make reminder calls, reschedule appointments, and adjust provider schedules for efficiency

Collaborate with clinicians and management to improve scheduling and programs

Restock supplies, maintain equipment logs, and manage inventory

Perform timekeeping duties and other assigned tasks

Demonstrate CARES behaviors : Collaborate, be Accountable, Respect, Engage, and Serve

Benefits

We're all about well-being, starting with yours. Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Learn more about our employee benefits.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.

Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA / EOE / VET / DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

Maximum Offer for this Position is up to

USD $21.64 / Hr.

Compensation Disclaimer

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

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Rehab Tech • Santa Fe, NM, US

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