Assistant Manager - Mount Pleasant Towne Centre

Assistant Manager - Mount Pleasant Towne Centre

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

Assistant Manager

As Assistant Manager, you bring Lushs Leadership Practices into all elements of your business interactions with customers, fellow staff and operations : Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and as delegated by their Retailer; as second-in-command, the ASM will pick up Manager duties as required to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities :

Sales & Customer Experience :

• Customer Service : collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand : educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion : increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
• Driving Sales : demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Team Leadership :

Operational Excellence :

Qualifications : Required :

Preferred :

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial / state jurisdiction.