IT Support Engineer

Responsibilities :

• Lead and mentor the IT support team setting standards for timely high-quality technical assistance across macOS Windows and SaaS platforms.
• Develop and execute strategies for end-user support device configuration and system maintenance to improve reliability and user experience.
• Administer and manage devices using MDM tools such as Intune Kandji and Automox ensuring compliance and security standards are maintained.
• Manage and support critical SaaS platforms including Slack Microsoft 365 Atlassian Okta and Zoom handling integrations permissions and user lifecycle management.
• Configure and maintain core network services (DNS DHCP) VoIP systems and A / V confe rencing solutions to enable seamless collaboration.
• Collaborate cross-functionally with other teams to identify technical improvements contribute to architectural decisions and support organizational initiatives.
• Design and deliver training sessions for employees on software tools hardware usage and IT best practices to foster self-sufficiency and adoption.
• Drive automation and process improvement initiatives to increase efficiency and reduce manual intervention across IT workflows.

Qualifications :

Key Skills

Engineering Support,Law Enforcement,ABB,Information Security,Adobe Dreamweaver,Data Analysis

Employment Type : Full Time

Experience : years

Vacancy : 1