Installation Manager - Residential

Installation Manager

The Installation Manager is responsible for driving customer satisfaction through installer engagement and business process improvement. The Installation Manager will coordinate and leverage the resources of multiple departments to achieve on-time installation and 100% customer satisfaction.

Essential Job Functions :

• Recruit and select personnel for installer positions.
• Hold installers accountable to established policies.
• Perform analysis to forecast resource needs.
• Develop, implement, and measure performance initiatives.
• Identify and recommend opportunities for improving the customer experience.
• Partner with the General Production Manager to implement system and process improvements.
• Coordinate with vendors to ensure product availability.
• Leverage data to monitor and recommend resource needs.
• Manage and resolve cross-functional issues.
• Mitigate and resolve customer escalations.
• Manage to the big picture, ensuring smooth delivery.
• Intervene to resolve disputes according to established policies.
• Foster a team environment and a customer-focused culture.
• Hold direct reports accountable for results.
• Provide feedback and direction to promote employee development.
• Partner with Human Resources to ensure consistent application of policies.
• Promote and maintain a safe work environment.

Qualifications :

Skills & Abilities :

Work Environment :

This position works primarily in the field at job sites with some in office work.

What We Offer :

About Us :

Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading replacement contracting company headquartered in Columbus, Ohio. Markets served include Columbus, OH; Dayton, OH; Cincinnati, OH; Louisville, KY; Lexington, KY; Nashville, TN, and surrounding markets. We specialize in replacement windows, bathroom remodeling and kitchen transformations. BBB-Accredited and 24-time Consumers' Choice Awards Winners, we've completed over 60,000 jobs with about one in four of those being for a repeat customer. We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, "Improveit" is more than a name it's an attitude that governs all that we do for our staff, our customers, and our communities. We value curiosity, passion, continuous improvement, and the relentless pursuit of excellence. If working for an organization that is driven to be the best and understands that it takes a stellar mix of people, processes, and technology to be a leader, this could be the home for you. If the idea of helping our organization grow through performance excellence and helping an incredible Company reach even greater heights sounds like music to your ears, we invite you to apply today.