Operations Manager (m / f / d)

Your mission

We are looking for an Operations Manager (m / f / d) to join us as soon as possible at our office in Miami . As an Operations Manager (m / f / d) , you will take responsibility for a customer service & sales project for one of our well-known clients, overseeing both operational and process-related aspects. You will lead up to 5 Team Leads , each managing up to 25 independently contracted agents who report directly to them.

This role offers a unique opportunity to establish and lead a new sales team for one of our clients in the vacation rental industry. You will play a key role in building the team for an industry-leader from the ground up—shaping the strategy, defining processes, and driving performance to achieve ambitious growth targets. Working closely with senior leadership, you will have the chance to make a direct impact on yoummdays expansion into the U.S. market, while developing and motivating a high-performing team that delivers exceptional results.

• Project Management & Account Management : You act as the primary point of contact for our clients, implement their specific requirements into our processes, and ensure high-quality execution in close coordination with your reporting Team Leads.
• Leadership & Coaching : You empower and coach your remote customer care team leads to act independently while inspiring them to motivate their teams to peak performance—always with the goal of maximizing customer satisfaction and sales performance.
• Analytical Mindset : You analyze all relevant KPIs of your project, quickly identify areas for improvement, and proactively drive timely optimizations.
• Stakeholder Management : You coordinate all internal and external stakeholders to ensure seamless processes and positive outcomes. You proactively drive process improvements and collaborate closely with the operations management team.

Your skillset

Your winning deal

Your Opportunity : From day one, you will have the chance to take on responsibility, drive innovation, and grow both the company and yourself alongside a team of experts.

yoummday is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other legally protected status.

You made my day!

Das ist unser Motto, unser Name und unsere Mission : Mit unserer innovativen und marktverändernden Plattform geben wir bereits einer großen Anzahl von Menschen weltweit Zugang zu einer neuen, flexiblen und selbstbestimmten Arbeitswelt im CX-Universum und bieten gleichzeitig unseren Kunden einen komplett virtuellen und marktverändernden Kundenservice durch unsere SaaS-Software.

Seit 2016 sind wir die Experten, wenn es um technische Entwicklung und Innovation, Finden und Motivieren von Top-Talenten und virtueller Führung geht. Als Spezialist im Bereich Telekommunikation tragen wir die Leidenschaft für fortschrittliche und virtuelle Contact Center Lösungen über unsere vollständig inhouse entwickelte Plattform für sämtliche Aktivitäten im Bereich Contact Center.