Atlassian Project Support Consultant
Project Overview :
- Our mission is to make the world’s health data useful so that people enjoy longer and healthier lives.
- We are developing the infrastructure and solutions to harness the profusion of health information for good. Our data-driven solutions span three primary areas : research, care and innovation.
Overall Responsibilities :
- The Atlassian Project Support Consultant will be responsible for supporting the Atlassian suite of products not limited to Confluence, Jira (Software & JSM) and Trello.
- As a new tool in the Verily toolset, Atlassian will be used to improve workflows and processes.
- The Atlassian Project Support Consultant will assist with these in addition to helping train users on how to use the various Atlassian applications.
- Work with various Stakeholders to meet Operational requirements within Atlassian capabilities and features.
- Work with the Atlassian Committee on changes to the system.
- Develop IT Asset Management via "Assets" formerly known as Insights.
- Develop Standard Operating Procedures for Incident Management, Disaster Recovery, & Escalations.
- Develop Intake Procedures, Templates and Team training with Business Teams for creating new Jira Service Management Projects.
- Work with (W) IAM teams to design and revise Life Cycle Management.
- Create Training Documentation, Videos, and host Q&A sessions for Atlassian Products.
- Work with SaaS Manager to understand Business requirements and identify solutions or improvements to workflows within Atlassian, (Metrics, Dashboards, Options).
- Champion the Atlassian Product Suite to help drive adoption for the company.
Mandatory Skills / Qualifications :
- Bachelor’s Degree or equivalent experience.
- years administering Jira and Confluence in the cloud.
- years configuring Jira Service Management (Jira Service Desk).
- years of Scripting experience.
- years of Project Management and / or Scrum experience.
- Creating solutions for various departments using Atlassian tools.
- Working with common Atlassian plugins such as ScriptRunner, Github or Xray.
- Understanding of ITIL Framework, Agile practices & Application Security.
- Merger and Acquisition experience.
Skills :
- Experience with Instance & Site Migrations / Unification
- Atlassian Certified Cloud Professional (ACP-, ACP-)
- Working knowledge of Cloud based technologies.
- Experience Building out Security / Group Management.
- Atlassian & Slack Integration Experience.
Education :
- A Bachelor's degree is nice to have, but not required.
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