Customer Account Manager

Customer Account Manager

Hi-Line, Inc., a niche leader and essential U.S. distributor of industrial aftermarket products and services, seeks an energetic, experienced, and detail-oriented Customer Account Manager professional to help lead us in our future growth and development. This position will support the company's Customer Accounting efforts at our home office and national distribution center in the Dallas / Framer's Branch area.

Job Responsibilities

Accountable for maintaining high standards of speed and accuracy and promoting positive relations with internal and external customers. Accountable for maintaining (within a designated AGR group) an aging not to exceed 5% >

60 days. Responsible for expediting customer requests and other accounting documents within the specified time.

Qualifications

• Associate's Degree or equivalent required
• Strong background in distribution-based ERP systems (P21 / Epicore preferred)
• Online Billing (Coupa, Arbia, etc.)
• B2B collections (soft collections)
• Proficiency in Access and Excel preferred
• Excellent organizational and follow-up skills
• Strong written and verbal communication to effectively work with our mobile sales force and customer base
• Experience in the area of processing complex orders and resolving billing issues
• Uses diplomacy in executing policies / resolving issues with customers and Territory Managers.
• Must be an energetic and quick learner in a fast-paced environment, with excellent numeric perception.

Position Overview

Ability to verify placed orders and ensure their quality before shipment. Inputting customer details on orders. Monitor and evaluate all order issues, resolve discrepancies, and ensure accurate billing, online billing, and order processing.

Benefits

Equal Opportunity Statement

At Hi-Line, Inc, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity / expression or any category protected by applicable law.