Member Advocate Representative

A company is looking for a Member Advocate Representative to guide members through their healthcare journeys.

Key Responsibilities

Educate members on programs for surgery, cancer, and infusion care, helping them understand the value of their benefits

Build trust and rapport through empathetic conversations, assisting members in navigating their options

Meet and exceed performance metrics related to outreach, engagement, and member satisfaction

Required Qualifications

1+ year of experience in a customer-facing, outreach, or service role

Organized and detail-oriented with strong time management skills

Goal-oriented with a proven track record of meeting performance targets

High emotional intelligence and active listening skills

Demonstrated empathy and professionalism when engaging with diverse audiences