Operations Leader

Solutions Leader On Duty

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. We love all pets like our own. We're the future of the pet industry. We're here to improve lives. We drive outstanding results together. We're welcome as we are.

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

Position Overview

As a Solutions Leader On Duty, you'll ensure the efficient and effective operations of the Pet Care Center to meet the needs of the guest and their pet / s. You'll work to ensure all partners are providing each guest with the best experience possible by helping them find and purchase animals, supplies and services. You'll work the cash register and ensure that our merchandise is properly stocked and priced, as well as assist in leading aspects of the Pet Care Center's business in accordance with Petco operational standards and safety procedures. You can excel in this role by exhibiting a passion for the welfare, health, and proper care of animals as well as being a positive partner within the whole Pet Care Center team.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Be a role model within our selling model and support guest interactions as needed.
• Have a strong interest in animal welfare.
• Complete and apply training programs to maintain a high level of expertise of their role.
• Coach partners around guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets.
• Process register transactions in a way that creates a great experience for each guest.
• Supports the overall Omni Guest Experience for the Pet Care Center through execution as well as training and coaching partners to include : BOPUS, Loyalty Programs, Ship-from-store, and Endless Aisle.
• Functions as Leader on Duty for supporting for supporting Pet Care Center execution, training, communication and maintenance of company initiatives, pet care, legal compliance, policies, procedures, safety practices, and promotions.
• Supports the ongoing replenishment and brand standards in partnership with the operations team within the Pet Care Center.
• Promote a positive leadership culture of teamwork, inclusion, and collaboration.

Other Essential Duties

UTILIZE SELLING BEHAVIORS. You're the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future. CONTRIBUTE TO A SAFE ENVIRONMENT. You'll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority. BE A PART OF A COLLABORATIVE CULTURE. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets. ENGAGE IN YOUR CAREER : As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your contin