Customer Service RepresentativebeBeeCustomerService • Sarasota, Florida, US
Customer Service Representative
beBeeCustomerService • Sarasota, Florida, US
1 day ago
Job type
- Full-time
Job descriptionDesire to be helpful, including individuals who may be unreasonable, demanding, rude, unpleasant, and uncooperative Ability to think clearly and act promptly in emergencies and under pressure Ability to speak clearly and distinctly, reducing rambling and formulating disconnected information into concise and accurate messages Inquiring mind, desire to learn, and desire to do a good job Thorough knowledge of the geography of the jurisdictions covered by the public safety agencies Customer service, initiative to do more than just what is required when a usual procedure does not provide a solution to a problem Recognition of the importance of the job Courtesy, operated in a businesslike manner Predisposition towards public safety work
Job Summary
The Customer Service Representative will work in a fast-paced environment responding to emergency and non-emergency telephone inquiries, listening accurately, and recording information provided by citizens, police, fire, and medical personnel. They must be able to think clearly and act promptly in emergencies and under pressure, maintain a professional demeanor, and operate telephone consoles / CML, NCIC / FCIC computer, PSC computer / CAD.
Key Responsibilities :
- Respond to emergency and non-emergency telephone inquiries
- Listen accurately and record information provided by citizens, police, fire, and medical personnel
- Operate telephone consoles / CML, NCIC / FCIC computer, PSC computer / CAD
Requirements :
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Customer Service Representative • Sarasota, Florida, US