Director of Account Management

Director Of Account Management

At Foundant Technologies, along with our GivingData and SmartSimple business lines, we are passionate about empowering the philanthropic community. Our collaborative, mission-driven culture is built on trust, innovation, and a commitment to helping our clients succeed. We believe in people-first solutions and strive to make a meaningful impact through our technology and relationships.

We are seeking a dynamic and empathetic Director of Account Management to help lead our client success initiatives across Foundant, GivingData, and SmartSimple. This role is pivotal in nurturing long-term client relationships, driving renewals, identifying opportunities for upsells and cross-sells, and expanding our impact within the philanthropic sector. The ideal candidate will be a strategic thinker and compassionate leader who thrives in a collaborative environment and is committed to team development and client success. This role will report into the Chief Commercial Officer.

Where You'll Work

As a remote-first workplace, we believe in offering flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.

With headquarters in Bozeman, Montana (Foundant), Toronto, Canada (SmartSimple), and our EMEA office in Dublin, Ireland, you'll be part of a globally connected team. Whether you're working remotely or from one of our office locations, you'll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.

What You'll Do

• Design and execute account management strategies that foster client retention, growth, and satisfaction.
• Partner cross-functionally with customer success, sales, marketing, and product teams to deliver cohesive client experiences.
• Ability to act as the Executive Sponsor for key customers.
• Utilize data insights to identify trends, risks, and opportunities for client expansion.
• Cultivate trusted relationships with clients, becoming a strategic advisor and advocate for their success.
• Lead and mentor the account management team, fostering a culture of collaboration, learning, and excellence.
• Establish and monitor team KPIs to ensure continuous improvement and alignment with company goals.
• Provide transparent reporting and feedback to senior leadership on client health and team performance.
• Champion a client-first mindset and proactively address challenges to ensure satisfaction and retention.

What You'll Need

Key Performance Indicators (KPIs)

Why You'll Love Working at Foundant, SmartSimple & GivingData

Foundant, SmartSimple and GivingData are equal opportunity employers, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation.

Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.