Service Desk Engineer

A company is looking for a Service Desk Engineer to provide remote IT support and troubleshooting for client environments.

Key Responsibilities

Maintain high levels of customer satisfaction and manage billable hours

Troubleshoot client IT workstation environments and peripherals while managing multiple tickets

Implement best practices and maintain communication with clients through phone and email

Required Qualifications

Experience with Microsoft Windows Server, Exchange, Hyper-V, and RDS

Knowledge of VMware ESXi, Citrix Virtual Apps, and Veeam Backup & Replication

Familiarity with workstation / server hardware and software, including peripheral devices

Understanding of network technologies such as routers, switches, and firewalls

Experience with cloud technologies and common client / server applications like Office 365 and Azure