Talent.com
Implementation & Operations Manager

Implementation & Operations Manager

SonioBoston, MA, US
1 day ago
Job type
  • Full-time
Job description

Implementation Project Manager

The Implementation Project Manager will play a critical role in leading the successful onboarding of the Sonio reporting software to new clients. This role combines project management, customer success, and technical insight to deliver an outstanding client experience from contract signature to go-live and handover.

Client Implementation Leadership & Project Management

  • Own the full implementation process : planning, coordination, timelines, and risk management
  • Act as the main client-facing PM during onboarding, aligning expectations on both client and Sonio sides

Product Expertise & Communication

  • Build strong product knowledge across software, clinical use cases, and system architecture
  • Translate client needs into clear actions for product and engineering teams
  • Collaborate with AMs, product specialists, and solution engineers for smooth delivery

    • Cross-Functional Collaboration

  • Bridge communication between clients and internal teams to align on scope, timelines, and deliverables

    • Basic Technical Troubleshooting

  • Use technical skills to solve common onboarding issues or escalate when needed

    • Data-Driven Analysis & Go-Live Readiness

  • Define key KPIs and analyze usage data to track readiness and success
  • Ensure a smooth go-live and transition from Sales to Account Management

    • Customer Success Orientation

  • Focus on client value, adoption, and satisfaction
  • Help build scalable onboarding processes and documentation for future clients

    • About the Profile

    Sonio is a mission-driven company so interest in our mission is critical. Other requirements are :

  • We are looking for someone with a first experience in project management
  • You take initiative and don't wait around to solve problems you just do it
  • You work well with others, and you're not afraid to challenge ideas to make things better
  • You're comfortable talking to clients, handling requests, and managing tough situations calmly
  • You're independent, reliable, and know how to move things forward without being micromanaged
  • You anticipate what's coming and make sure everyone's aligned through clear communication
  • You're hands-on, practical, and always ready to roll up your sleeves to make things happen

    • Benefits :

  • Health Insurance (Medical plan, vision, dental) - up to 30,000$ per year + FSA & HSA
  • 401(k) - up 4% of your salary matched
  • Life Insurance - covering 2 times your salary, up to $200k
  • An attractive Parental Policy for primary and secondary caregivers
  • 20 PTO + 1 week offered between Christmas and New Year
  • Offices in Boston (HQ) & New York (incl. free breakfast, drinks & gym)
  • ? Flexible hours & remote policies
  • Commuter Benefits
  • One offsite per year in France & regular team building with US team
  • Ongoing trainings and continuous opportunities for professional growth and development, specifically unlimited access to coaching
  • Location : Ideal Boston, other locations can be considered on request
  • Salary : $100k - $125k package
  • We move fast and aspire to be transparent over the process - our objective is that the process from the first chat to an offer is no longer than a month. We also aspire to give an answer to every application in a week - if you have not heard from us, please follow up at careers@sonio.ai.
    • Create a job alert for this search

    Implementation Manager • Boston, MA, US

    Related jobs
    • Promoted
    ABM Operations Manager, Center of Excellence

    ABM Operations Manager, Center of Excellence

    Boston StaffingBoston, MA, US
    Full-time
    Marketing Operations Manager For Account-Based Marketing.The Marketing Operations Manager for the Account-Based Marketing (ABM) Centre of Excellence plays a critical role in shaping both the curren...Show moreLast updated: 1 day ago
    • Promoted
    Senior Manager, Digital Workplace Ops

    Senior Manager, Digital Workplace Ops

    Massachusetts StaffingBoston, MA, US
    Full-time
    Senior Manager, Digital Workplace Operations.Sodexo has an exciting new opportunity for a Senior Manager, Digital Workplace Operations. This position is responsible for leading the execution and con...Show moreLast updated: 3 days ago
    • Promoted
    Manager of Implementation Services

    Manager of Implementation Services

    CubeBoston, MA, US
    Full-time
    Cube's Strategic Implementation Manager Role.Cube is on a mission to help every company hit their numbers.The world has evolved, but business planning has not. Most Finance teams still manage their ...Show moreLast updated: 2 days ago
    • Promoted
    ABM Operations Manager, Center of Excellence

    ABM Operations Manager, Center of Excellence

    PlanGridBoston, MA, US
    Full-time
    Marketing Operations Manager For Account-Based Marketing.The Marketing Operations Manager for the Account-Based Marketing (ABM) Centre of Excellence plays a critical role in shaping both the curren...Show moreLast updated: 8 days ago
    • Promoted
    Operations Manager

    Operations Manager

    Benjamin's Power WashingMethuen, MA, US
    Full-time
    Manager – Exterior Cleaning Services.Location : Methuen, MA (Onsite).Compensation : $80K-$110K per year (Base + Performance Bonuses). Industry : Home Services / Construction / Facilities Services...Show moreLast updated: 20 days ago
    • Promoted
    Onboarding & Implementation Manager (SaaS)

    Onboarding & Implementation Manager (SaaS)

    District Management GroupBoston, MA, US
    Full-time
    DMGroup is hiring an Onboarding & Implementation Manager for its DMSchedules team.DMSchedules is a web-based scheduling application for Elementary Schools and Special Education.This position of...Show moreLast updated: 1 day ago
    • Promoted
    Implementation Project Manager

    Implementation Project Manager

    KelmarWakefield, Massachusetts, United States
    Full-time
    The Implementation Project Manager is responsible for driving the installation of Kelmar's KAPS unclaimed property management system on the pre-determined go live date. A hands-on contributor, the I...Show moreLast updated: 4 days ago
    • Promoted
    Implementation Project Manager

    Implementation Project Manager

    Boston StaffingBoston, MA, US
    Full-time
    InstED-Operations Position Summary.Our healthcare system is under tremendous pressure as we face legislative and budget changes, ever-rising costs, and a lack of capacity and access to quality care...Show moreLast updated: 2 days ago
    • Promoted
    Implementation Services Manager

    Implementation Services Manager

    TechFlowBoston, MA, US
    Full-time
    Folio Implementation Services Manager.TechFlow is seeking an experienced Folio Implementation Services Manager to lead a high-impact initiative supporting a key federal government customer.This pro...Show moreLast updated: 2 days ago
    • Promoted
    Senior Manager, Systems Engineering & Operations

    Senior Manager, Systems Engineering & Operations

    Boston StaffingBoston, MA, US
    Full-time
    Ready to help us transform healthcare? Bring your true colors to blue.What We Need We're looking for a highly skilled and experienced Support Manager to lead our technical support team.The ideal ca...Show moreLast updated: 1 day ago
    • Promoted
    Manager, U.S. Employee Engagement

    Manager, U.S. Employee Engagement

    SanofiCambridge, MA, US
    Full-time
    Employee Engagement is responsible for developing and managing programs focused on enhancing employees' level of connection / engagement to Sanofi. This individual will report to the Head of U.Employe...Show moreLast updated: 30+ days ago
    • Promoted
    Operations Manager

    Operations Manager

    Alliance Technical GroupCanton, MA, United States
    Full-time
    Alliance Technical Group is a strategic and trusted partner providing premier solutions that support the full spectrum of our customers' environmental needs, and ultimately, helping to protect the ...Show moreLast updated: 30+ days ago
    • Promoted
    Implementation Manager

    Implementation Manager

    WorkableBoston, MA, US
    Full-time
    For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world's most widely adopted Applicant ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Manager, Revenue Operations

    Senior Manager, Revenue Operations

    Berkshire GreyBedford, MA, US
    Full-time
    Senior Manager, Revenue Operations.We are seeking an experienced Senior Manager, Revenue Operations to lead the strategy, governance, and enablement of our go-to-market (GTM) operations.This role i...Show moreLast updated: 17 days ago
    Agile Operations Manager

    Agile Operations Manager

    AHEADBoston, Massachusetts, United States, 02108
    Full-time
    AHEAD builds platforms for digital business.By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digi...Show moreLast updated: 30+ days ago
    • Promoted
    Operations Manager

    Operations Manager

    Boston Public Health CommissionBoston, MA, US
    Full-time
    Under the direct supervision of the Senior Advisor for Strategy and Change Management, and in extensive collaboration across the department, the Operations Manager will be part of a team responsibl...Show moreLast updated: 30+ days ago
    • Promoted
    Business Operations & Strategic Enablement Lead

    Business Operations & Strategic Enablement Lead

    ModernaCambridge, MA, US
    Full-time
    Bose Process Training And Execution Lead.The BOSE team drives strategic execution and continuous improvement and communication across Clinical Operations and Development. We are establishing a struc...Show moreLast updated: 22 days ago
    • Promoted
    Manager, Retail Operations

    Manager, Retail Operations

    NecMiddleboro, MA, US
    Full-time
    Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands.Our wholesale operati...Show moreLast updated: 20 days ago