General Manager

Be a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system. Riser Fitness is one of the largest and longest operating franchisees.

POSITION :

The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio.

The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees.

REQUIREMENTS :

• 2+ years of retail / service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Associates in sales
• Ability to manage and drive 4 revenue streams : memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

RESPONSIBILITIES :

Lead generation including Grass Roots Marketing and Networking

Implement sales process to schedule prospects into Intro classes

Ensure that studio retail / products are stocked with accurate inventory counts

Train and Supervise Sales Associates

Hire / Manage instructors at the studio

Proficiency in ClubReady, to include revenue reports, attendance reports, etc.

Review instructor evaluations and assist in mentorship / disciplinary action as needed

Independently make decisions related to high level customer service

Maintain cleanliness and organization of the Pilates Studio

Enforce Club Pilates policies and procedures

Ensure all forms, administrative supplies, and studio literature is stocked and visible

Schedule and participate in networking / community events and studio promotions

Strategically manage marketing campaigns to generate leads for the studio

BENEFITS AND PERKS :

$69,000

Monthly performance bonus opportunities

401K

Paid Time Off

Free Pilates classes

Unlimited growth potential within the company

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