Senior Director - Operations-Training-Quality Improvement

Senior Director - Operations-Training-Quality Improvement

Location : Chicago, Illinois

Business Unit : Rush Medical Center

Hospital : Rush University Medical Center

Department : Access Center

Work Type : Full Time (Total FTE between 0.9 and 1.0)

Shift : Shift 1

Work Schedule : 8 Hr (8 : 00 : 00 AM - 4 : 30 : 00 PM)

Rush offers exceptional rewards and benefits. Learn more at our Rush benefits page.

Pay Range : $63.10 - $106.01 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary : The Senior System Director of Access Operations, Training & Quality is a senior leadership role responsible for the strategic oversight, development, and execution of enterprise-wide access operations, training, and quality programs across the ambulatory enterprise.

This includes patient scheduling, referral intake, registration, capacity management, knowledge management, and staff development. This role provides vision, leadership, and direction for frontline operations, ensuring that patients have timely and seamless access to care while optimizing workflows, capacity, and staff performance.

The Senior System Director partners closely with executive leadership, physicians, clinic administrators, IS, HR, and revenue cycle leaders to design innovative strategies, implement standardized workflows, and deliver measurable improvements in patient experience, operational efficiency, and financial performance.

He / she serves as a conduit between executive leadership, physicians, and clinical and operational leadership to drive change leading to growth and access as measured by budget, access metrics, and productivity.

This role is instrumental in developing data-driven strategies to improve appointment availability, referral turnaround time, and registration accuracy while embedding accountability at every level of the access infrastructure.

The position oversees managers and consultants responsible for both Access Operations and Training / Quality functions, embedding accountability and continuous improvement across all teams.

Required Job Qualifications :

• Bachelor's degree in healthcare administration, Business, Public Health, or related field; or equivalent work experience.
• At least eight years of relevant experience required.
• Strong knowledge of Epic Cadence, template management, scheduling, referral workflows, and telephony / CRM platforms.
• Demonstrated success in leading enterprise-level projects, operationalizing strategies, and achieving measurable improvements in access and quality.
• Proven ability to operationalize strategies.
• Broad knowledge of healthcare trends, challenges, and opportunities applicable to academic medical centers.
• Ability to build successful teams utilizing strong interpersonal skills.
• Strong communication, interpersonal, and presentation skills with the ability to work effectively with executives, physicians, and frontline staff.
• Excellent project management, organizational, and analytical skills; ability to manage competing priorities in a complex environment.
• Excellent communication and presentation skills.
• Leadership. Integrity. Strategic thinking. Results driven decision making. Self-motivation and self-direction.

Preferred Job Qualifications :

Physical Demands : Competencies :

Disclaimer : The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Responsibilities :

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position : Senior Director - Operations-Training-Quality Improvement

Location : US : IL : Chicago

Req ID : 22805