Director of Technical Support

A company is looking for a Director of Technical Support.

Key Responsibilities

Build strong cross-departmental relationships and serve as a trusted adviser to global teams

Contribute to the Global support vision and collaborate on long-term technical strategy for Customer Support and Services

Create knowledgebase entries to enhance customer self-service and assist internal team members

Required Qualifications

Previous experience leading and developing technical support teams

7+ years of experience in designing and supporting multilayer IP networks and network security

Undergraduate degree in Engineering, preferably in Information Technology or Computer Science

Highly developed sense of integrity and commitment to customer satisfaction

Dedicated focus on providing best-in-class service and training team members in this philosophy