Program Manager of Manufacturing (FT)

The Program Manager of Manufacturing provides IT support for all aspects of manufacturing technology, ensuring that production facilities have excellent service, maintain uptime expectations of applications and equipment while creating and adhering to documented expectations and policies of IT. This role serves as the key liaison between manufacturing sites and Enterprise IT, ensuring plant needs are met with reliable, cross-functional support. Serving as the Project Management Analyst for Dal-Tile Manufacturing, this role translates operational concepts into IT requirements, maintains service level dashboards, and audits site policies to improve uptime. The individual coordinates site readiness for major initiatives, negotiates maintenance windows, and drives upgrades to shop floor applications. Strong customer service is essential for managing expectations between IT complexity and manufacturing leaders.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Please note that we will NOT provide relocation assistance (Candidates are expected to relocate on own 3 weeks from time of offer acceptance)

Employees are required to report in office 4 days a week / 7834 CF Hawn Freeway | Dallas, Texas 75217 (NO NEGOTIATION)

This is a direct hire role; We are NOT open to employing through contractor or agency

Duties and Responsibilities of the Position :

• Deliver a knowledgeable partnership experience between IT and manufacturing to ensure ongoing operational readiness.
• Engage in mitigation and prevention of recurrence for all high priority incidents at the plant, collaborating with enterprise IT production support teams to promote 1-touch resolution across all IT functions. Champion incident and problem after-action reviews, ensuring proper root cause analysis and remediation actions are complete.
• Administer and publish IT service levels and dashboards across all manufacturing sites so that plant and IT leaders have a means of assessing health and improving stability.  Safeguard service levels across all production sites meet agreed standards.
• Translate requirements in both directions between IT and manufacturing standards across all areas of IT, applications, network, service desk, provisioning, hardware and software for the delivery of technology that meets business, financial and in-service objectives.
• Maintain a working knowledge of manufacturing systems including but not limited to vendor managed machines, enterprise managed hardware, data historians (Pi), SAP integrations, shop floor control, PLC and OPC needs, network and server room standards.
• Participate in policy changes to improve manufacturing reliance on IT
• Liaise between engineering and IT to ensure aging capital assets have appropriate hardware backups, vendor access for support and disaster recovery procedures in place.
• Propose changes to improve uptime, process adherence and application depth of use at production facilities so that facilities maintain consistent application use and footprint.
• Responsible for maintaining healthy and conflict-free relationship between the business customer and the IT delivery teams. Create a productive, collaborative and friendly team environment.
• Maintain IT inventory of all software, hardware and peripherals in plants including versions and support status.
• Support identity management and onboarding within IT systems for plant personnel.
• Perform other duties as needed.

Required Experience and Education :

Competencies :

Other Pertinent Job Information :

Travel to all locations when on-site support is needed (approx. 25%).

About Dal-Tile :

Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.