Fraud & Risk Analyst

Risk Analyst

Vagaro is looking for a detail-oriented and analytical Risk Analyst to join our growing Vagaro Merchant Services (VMS) team. The digital fraud landscape is evolving rapidly, and we're committed to protecting our merchants by identifying and mitigating risks before they impact business operations. In this role, you will analyze suspicious transaction activity, prevent fraud, and ensure compliance with regulatory requirements. You'll work closely with cross-functional teams to execute our Global Anti-Fraud strategy and strengthen fraud prevention processes across the company.

Key Responsibilities

• Merchant Onboarding & KYC Compliance
• Review business and merchant applications to prevent and detect fraudulent signups
• Conduct KYC (Know Your Customer) and AML (Anti-Money Laundering) due diligence
• Research and validate businesses to ensure eligibility and compliance
• Transaction Monitoring & Fraud Prevention
• Monitor transaction patterns to identify and prevent fraudulent activity
• Investigate suspected or confirmed fraud cases and provide actionable resolutions
• Utilize fraud detection tools such as Plaid, EverC, and Cybersource
• Risk Assessment & Compliance
• Assess high-risk merchants, industries, and activities to determine appropriate actions
• Stay informed about evolving fraud trends, tools, and compliance requirements
• Collaborate with internal teams to align fraud prevention strategies with business goals
• Customer & Team Support
• Respond to merchant inquiries via phone, email, or chat with accuracy and professionalism
• Assist internal departments with fraud-related inquiries and risk mitigation efforts

What You Bring

Preferred Qualifications

Why You'll Love Working Here

Equal Opportunity Employer

Vagaro is proud to be an Equal Employment Opportunity and affirmative action employer. We foster an inclusive environment where individuals are evaluated without discrimination based on gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Your privacy matters! At Vagaro, we are committed to protecting your personal information. Before proceeding with your application, please review our Employee and Applicant Privacy Notice here. By submitting your application, you acknowledge that you have read and understood our Privacy Notice, which outlines how we collect, use, disclose, and protect your information during the recruitment and employment process. Vagaro is an E-Verify employer. Learn more at www.e-verify.gov.