Sr Director, Revenue Operations

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Description

What we're looking for

AppFolio is more than a company. We're a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

The Sr. Director of Revenue Operations is a critical leader responsible for elevating and guiding the strategic direction and operational execution of Sales and Client Services teams to enable scalable growth. This role enhances revenue effectiveness by establishing measurable processes to improve efficiency in execution and setting growth objectives.

Reporting to the VP of Revenue Operations, the Sr. Director of Revenue Operations partners closely with the Sales, Onboarding, Customer Success, Customer Care, Marketing, and Finance teams to develop strategies, implement performance metrics, and ensure alignment across all RevOps. This position ensures that revenue-generating teams have the necessary resources and technology to effectively engage with customers and drive the organization's revenue growth.

Your Impact

• Revenue Strategy : Partner with leadership to develop and align go-to-market strategies, focusing on acquisition, utilization, retention, and growth to drive bookings and revenue growth. This includes defining and integrating revenue models into broader business planning, forecasting, and budgeting processes
• Operations and Process Optimization : Lead a talented RevOps team to optimize processes and operations across the entire lead-to-deal-to-renewal process. This involves identifying and implementing improvements to enhance overall productivity and efficiency in business development, sales, onboarding, customer support, and customer success
• Technology and Data Management : In partnership with the CIO organization, oversee and optimize the revenue technology stack, ensuring data integrity and effectiveness across all commercial systems (CRM, CSM platforms, support solutions, etc.). Recommend and implement new tools as needed, while aligning technology strategy with overall business goals to support seamless customer journeys
• Reporting, Analytics, and Insights : Define key metrics, develop dashboards, and lead data analysis to provide actionable insights that support confident decision-making and improvements to KPIs across sales and services teams
• Sales Compensation : Partner with HR, Finance, and Sales to design, propose, and monitor competitive sales compensation plans and establish scalable rules and procedures

Qualifications

Must Have

Compensation & Benefits

The compensation that we reasonably expect to pay for this role is : $216,600 - $270,000 [base pay]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate's skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and / or employment type.

Regular full-time employees are eligible for benefits - see here.

About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com / company / careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio.

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Finance and Sales

Industries

Software Development

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