General Manager

General Manager : ROLE PURPOSE :

To lead a team of Restaurant Managers and Team Members in the execution of consistently excellent Guest experiences, resulting in increasing Guest traffic, sales, and MOP growth. To ensure decisions and actions are in alignment with our core Credo and Values and that all TGI Fridays standards are met. To select, coach, and develop Team Members.

KEY RESPONSIBILITIES & ACCOUNTABILITIES :

• Manage all day-to-day restaurant operations with a focus on delivering great Guest experiences
• Directly supervise and support 3–6 Managers and all FOH and BOH hourly Team Members
• Manage all profit and loss
• Align all behavior with the Credo and Values
• Execute on all brand standards through managing and coaching Team Members
• Frequently interact with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have to ensure Guest satisfaction is maint
• Follows the Bubble Theory to proactively run a shift and anticipate Guest
• Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding
• Identify opportunities to drive sales, traffic and return visits with a 4-wall mentality; oversee implementation of local store marketing and national marketing
• Determine current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest
• Identify and develops high potential Team Members and Managers to fill future
• Provide ongoing and honest feedback, coaching and development to managers and Team
• Evaluate performance fairly and frequently and holds managers and Team Members accountable to
• Creates a safe, clean and discrimination-free environment for all managers, Team Members and Guests by ensuring all legal and company standards are
• Respond to Guest service complaints either in person or over the phone, taking any and all appropriate actions to turn dissatisfied Guests into return
• Completes all financial and personnel / payroll related administrative duties in and an accurate and timely way, in accordance with company policies and
• Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable).
• Approves disciplinary actions with strong discernment
• Validates inventory
• Ensure proper security procedures are in place to protect Team Members, Guests, and Company Assets

KEY DECISIONS : Perform :

Influences :

MEASURES OF SUCCESS :

QUALIFICATION REQUIREMENTS :

COMPETENCIES :

ASSESSING AND SELECTING TALENT : Effectively identifies and evaluates the talent within your restaurant in order to select individuals that exhibit pride, passion and personality and to build top performing teams

COACHING FOR PERFORMANCE : Spends time guiding, teaching and providing clear and directed feedback to your team to help them to grow and succeed

LEADS AND INSPIRES OTHERS : Sets the example for the team by living the TGI Friday's credo and values; effectively influences and motivates them to reach goals

FLEXIBLY ADAPTS AND MANAGES CHANGE : Keeps up with shifting business needs and embraces change in order to drive results

COMMUNICATION : Keeps everyone on the same page through frequent information sharing and open dialogue

MANAGING EXECUTION : Sets performance standards and follows up relentlessly to ensure accountability for top quality results.

PASSION FOR THE GUEST : Ensures that every action and decision leads to an exceptional Guest experience

MANAGING FINANCIAL RESULTS : Demonstrates a thorough understanding of the financial components of the restaurant and how to impact results

DECISION MAKING & PROBLEM SOLVING : Thinks problems through, acts with urgency and always keeps the best interests of the brand at heart when making decisions

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