Desktop Support Technician

Job Title : Desktop Support Technician

Location : Trenton, NJ

Contract Duration : 6 Months

Interview Type : Web Cam Only

Job mode : Onsite

Complete Description :

A skilled IT Support Technician is needed to assist with device provisioning, account setup, software deployment, and cloud integration tasks. This role will support enterprise-wide initiatives and work closely with the System Administrator to troubleshoot issues, manage hardware / software rollouts, and provision access across various platforms.

Responsibilities :

Package and deploy software via Microsoft Intune.

Configure Zscaler Private Access (ZPA) policies and groups.

Support hardware replacement and device setup.

Troubleshoot Windows 11 auto-enrolment and security features.

Assist with Android and cross-device enrolment.

Migrate users to Microsoft Teams Phones.

Provision and manage accounts across Azure AD, GitHub, Salesforce.

Respond to Tier 1 / 2 technical support requests.

Maintain system setup and support documentation.

Qualifications :

Minimum 3 years of IT support or endpoint administration experience.

Proficient in Windows 11 OS configuration and troubleshooting.

Experience with Dell / HP PC hardware configuration and troubleshooting.

Proficient with Microsoft Intune and Azure AD.

Experience with MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution).

Familiarity with Microsoft 365 account management.

Experience with ZPA or similar Zero Trust access tools.

Familiarity with GitHub and Salesforce.

Knowledge of SCCM for computer imaging and troubleshooting.

Public-sector or multi-project environment experience is a plus.

Required Skills :

IT support or endpoint administration (3+ years).

Windows 11 OS configuration and troubleshooting (3+ years).

Dell / HP PC hardware configuration and troubleshooting (3+ years).

Proficiency with Intune and Azure AD (3+ years).

MS Office 365, Teams, Outlook (3+ years).

Experience with ZPA or similar Zero Trust access tools (3+ years).

Familiarity with GitHub and Salesforce (3+ years).

Knowledge of SCCM for computer imaging and trouble ticket resolution (3+ years).

#CB #DICE