Manager Customer Technology Madison Gas and Electric Location : Wisconsin Category : Technology

Job Purpose

The Manager is responsible for leading a team of Business System Analysts and Solution Architects in the successful intake, design, and delivery of technology to enable business solutions. This role ensures alignment of solution delivery with organizational strategy, optimizes team performance, and fosters strong partnerships between business stakeholders, IT, and vendors. The Manager provides people leadership, oversees solution governance, and drives continuous improvement across processes, systems, and solution design.

Key Responsibilities

Team Leadership & People Management

• Directly manage a team of Business System Analysts and Solution Architects, providing coaching, mentorship, and performance management.
• Build team capability by identifying skill gaps and supporting professional development.
• Foster a collaborative, inclusive, and high-performing team culture.
• Oversee intake and triage of new business requests, ensuring requests align with business priorities and available capacity.

Solution Governance & Delivery

Continuous Improvement & Innovation

Stakeholder Engagement & Communication

Competencies

Provides feedback, coaching, and opportunities for growth.

Sets clear objectives and aligns resources to organizational priorities.

Consistently achieves results, even under tough circumstances.

Interprets complex information and provides clear direction.

Anticipates future trends and integrates them into team strategy.

Adapts communication style for executives, peers, and staff.

Skills

Education

Experience

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